Coway Malaysia Hiring! Full Time Retail Manager in Federal Territory - Ricebowl

Job Summary:

The Retail Manager leads Coway’s retail operations and drives new store expansion across Malaysia. This role ensures every store operates efficiently, delivers strong sales results, and upholds Coway’s premium, youthful, and innovative brand identity. The manager oversees store performance, customer experience, team development, and end-to-end store setup.

Job Descriptions:

Retail Operations & Performance Management

• Lead and optimize daily retail operations to ensure efficient, compliant, and high-performing stores.
• Manage overall store profitability through effective budgeting, P&L oversight, and KPI-driven strategies.
• Monitor sales performance and operational standards to deliver consistent results across all outlets.

Retail Expansion & Strategic Growth

• Oversee new store development from site sourcing and leasing to design, build, and launch execution.
• Manage project timelines, budgets, and quality to achieve expansion targets and strengthen Coway’s retail presence nationwide.

Team Leadership & People Development

• Recruit, train, and mentor Store Managers and retail teams to build a high-performance, service-oriented culture.
• Drive employee engagement, capability development, and manpower efficiency to support operational excellence.

Customer Experience & Brand Excellence

• Uphold Coway’s premium, customer-first experience through consistent service, visual presentation, and in-store engagement.
• Collaborate with Marketing to execute impactful retail campaigns and continuously enhance the in-store journey.

Requirements:

• Bachelor's degree in Business, Retail Management, Marketing, or a related field.
• Minimum of 7–10 years’ retail management experience, preferably multi-store.
• Expertise in retail operations, SOPs, and performance management.
• Skilled in sales analysis, project management, and cross-functional coordination.
• Excellent communication skills, both written and verbal, with attention to detail.
• Background in lifestyle, premium, consumer electronics, or home appliance retail is an advantage.