PCM Group Global Sdn. Bhd. Hiring! Full Time Parts Assistant in Selangor - Ricebowl

• Minimum SPM, SKM certification, or equivalent, with automotive-related experience.

• At least two (2) years of working experience in parts administration, stock handling, and customer service.

• Ability to handle various tools and heavy equipment.

• Excellent physical condition.

• Good command of written and spoken English and Bahasa Melayu.

• Computer literate with proficiency in Microsoft Office applications (Word, Excel, PowerPoint, and Outlook).

• Ability to interact effectively with all levels of people to address arising issues.

Manage Parts Operations and Inventory Control

• Ensure strict compliance with company policies and procedures related to parts operations, inventory control, and issuance.

• Support the achievement of targeted stock turnover ratios.

Handle Parts Ordering and Supply

• Ensure timely back-order processing, follow-up, and supply of parts to all customers.

• Coordinate effectively to minimize delays and ensure parts availability.

Achieve Sales Targets

• Responsible for achieving targeted counter and workshop sales, including net contribution.

• Monitor sales performance and take proactive actions to meet targets.

Oversee Parts Administration and Housekeeping

• Ensure efficient parts administration processes are in place and followed.

• Regularly conduct and maintain effective housekeeping activities.

Monitor Customer Satisfaction (CSI)

• Responsible for achieving the required Customer Satisfaction Index (CSI) targets.

• Address customer concerns promptly to maintain high service standards.

Ensure Warranty Compliance

• Ensure efficient warranty administration in accordance with company policies and guidelines.

• Maintain strict compliance with all warranty procedures and requirements.

Undertake Ad-Hoc Duties as Assigned

• Perform any additional assignments or responsibilities as directed by superiors when required.

• Training Provided
• EPF/SOCSO
• Medical Card