CAB Feed Hiring! Full Time Client Service Representative in Melaka, Earn up to MYR 3,500 + bonus - Ricebowl

MINIMUM QUALIFICATIONS

• Diploma/Degree education level or equivalent, related to Logistics/Supply Chain/Customer Service/Administration

• Minimum of 1-2 years of related work experience

PRIOR BENEFICIAL EXPERIENCES

• Experience overseeing a subset of day-to-day customer service activities.

• Good verbal and written communications skills.

KEY BEHAVIORS

• Relate openly and comfortably with diverse groups of people.

• Develop and deliver multimode communications that convey a clear understanding of the unique needs of different audiences.

• Hold self and others accountable to meet commitments.

SKILLS AND EXPERIENCES TO BE GAINED

• Experience working with customers

• Experience executing customer service strategies

JOB PURPOSE AND IMPACT

The Customer Service Representative will execute a limited scale of customer service activities for a single site team. In this role, you will provide clerical or administrative tasks to help optimize processing complex orders from customers and resolving order or delivery issues.

KEY ACCOUNTABILITIES

1. Perform complex administrative or clerical tasks in support of improvement projects and commitments requiring a basic understanding of customer service practices and procedures.

2. Participate in executing customer service strategies.

3. Inform customers about order status, invoices and other standard information needed to complete the sale.

4. Provide administrative and clerical support to maintaining and updating tools or systems and relationships that supports accurate customer demand forecast, as well as other databases related to shipments and inventory management.

5. Handle clerical, administrative, technical or customer support issues under minimal supervision, while escalating only the most complex issues to appropriate staff.

6. Other duties as assigned by Manager/Supervisor

• Performance Bonus
• Allowance Provided
• Medical Insurance
• Annual Leave
• Medical and Hospitalisation Leave
• EPF
• EIS
• SOCSO
• Annual Bonus