COVE LIVING PTE. LTD. Hiring! Full Time Tenant Experience Executive in Central Region (Singapore), Earn up to SGD 2,500 - Ricebowl

What you’ll be doing:

• Facilitating a warm and welcoming check-in, particularly on weekends
• Assisting Coveys with any general issues they might have to make their stay more comfortable
• To be a liaison for maintenance issues between the Coveys and the appropriate departments/contractors
• Handling and resolving flat-mate conflicts and related issues
• Redress any grievances a Covey might have using means available
• Assist in planning and executing exciting community events
• Liaising with the property owner or representative when necessary
• Keep constant communications with all stakeholders and regularly check in on the Covey’s wellbeing
• Any other duties that contribute to a better experience for our Coveys as necessary
• Perform the Inventory checks after a tenant checks out

Deliverables:

• Provide a concierge like service to our Coveys
• To provide a high level of customer service to our Coveys and other stakeholders
• To ensure that the Covey’s stay is pleasant and memorable
• Make sure units are well maintained and tidied

What makes you a great fit:

Essential

• A diploma in any field (service related is a bonus)
• Minimum of 2 years’ experience in a customer-facing role
• Excellent interpersonal and problem solving skills
• A good command of spoken and written English

Preferred

• Experience working in an early-stage start-up
• Experience in the hospitality industry

Core Skills/Competencies

• Ability to remain composed when dealing with difficult customers
• Customer oriented
• Self-motivated
• Responsible
• Ability to deal with ambiguity
• Attention to detail