Joy Paradise Holidays Hiring! Full Time Customer Service Representative in WP Kuala Lumpur, Earn up to MYR 4,000 - Ricebowl

• Language required: Mandarin & English

• Fresh graduates are encouraged to apply

• Likes planning travel itineraries

• Likes helping others solve problems

• Likes making others have a perfect trip because of your arrangements

• When others are in a bad mood, can you say things just right to make them feel at ease?

Travel Planning for Customers

• Design suitable Japan itineraries based on customer needs

• Recommend attractions, restaurants, and experiences

Communicate with customers to understand their requirements (we have SOPs and templates for learning)

Customer Communication (Focus: High Emotional Intelligence)

• Answer questions professionally

• Explain plans in a gentle but clear manner

• Keep the situation calm when customers are upset

• Handle complaints or misunderstandings using scripts to soothe and resolve issues (we will teach you “high EQ customer service scripts”; beginners can learn)

Basic Administrative Tasks

• Organize documents

• Verify files before departure

• 薪资待遇（按能力评估）
• Basic RM 3,000 – RM 4,000
• KPI 奖金（需转正后）
• 业绩表现奖励
• EPF / SOCSO / EIS
• 年假 / 病假
• 团队学习、内部培训
• 公司旅游福利