Job Title:
Massage Therapist
Department:
Operations – Spa & Reflexology Division
Reports to:
Spa Supervisor / Outlet Manager
Location:
Kenko Wellness Spa & Reflexology (Various outlets islandwide)
Job Description
As a
Massage Therapist
at
Kenko Wellness Spa & Reflexology
, you will play a vital role in providing professional wellness and relaxation treatments that embody the Kenko brand’s commitment to health, rejuvenation, and exceptional service. You will be responsible for delivering a range of body and foot treatments tailored to each client’s needs, while ensuring a consistently high level of customer satisfaction and hygiene standards.
Key Responsibilities
Perform
foot reflexology
,
full-body massage
,
head, neck & shoulder massage
, and other therapeutic treatments as assigned.
Conduct pre-treatment consultations to assess client needs and tailor services accordingly.
Recommend appropriate massage techniques or follow-up treatments based on client wellness goals.
Maintain high standards of
cleanliness
,
hygiene
, and
safety
in all treatment rooms and work areas.
Ensure compliance with Kenko’s
Standard Operating Procedures (SOPs)
and service quality standards.
Promote Kenko’s wellness philosophy and products to clients when appropriate.
Assist in scheduling, preparing treatment rooms, and maintaining equipment and supplies.
Uphold professional ethics, confidentiality, and excellent customer service at all times.
Job Requirements
Education & Qualifications
Possess at least an
ITEC Level 3 Diploma in Holistic Massage
(or equivalent recognized international certification).
Additional certifications in
Reflexology
,
Aromatherapy
, or
Body Massage Techniques
will be an advantage.
Experience
Minimum
1–2 years of hands-on experience
as a massage or spa therapist preferred.
Fresh graduates with strong foundational training and practical assessment from ITEC courses may also be considered.
Skills & Attributes
Excellent knowledge of anatomy, physiology, and massage principles.
Strong interpersonal and communication skills with a client-oriented approach.
Physically fit, with good stamina and hand strength for professional massage delivery.
High standards of personal grooming, professionalism, and hygiene.
Able to work on
rotating shifts
,
weekends
, and
public holidays
.
Other Requirements
Must be customer-service driven and passionate about health and wellness.
Able to work both independently and as part of a spa team.
Bilingual ability (English and Mandarin or other local languages) is advantageous for client communication.
Career Progression
Successful candidates may be considered for progression to
Senior Therapist
,
Spa Trainer
, or
Spa Supervisor
roles within the Kenko Group, with opportunities for continuous professional development through
Kenko Academy
’s training programs.
Kenko Holdings Pte Ltd is the parent company of Singapore’s premier wellness brand, Kenko Wellness Spa & Reflexology. With its name rooted in the Japanese word for “health” (健康), Kenko has cultivated over three decades of experience in delivering foot reflexology, body massage, and spa treatments from its founding in 1991. Operating multiple outlets in prime locations across Singapore, the company prides itself on a complete wellness journey – combining expert massage techniques, tranquil ambience, and a customer-centric experience.
As a group, Kenko Holdings oversees both the service-delivery arm and its training academy, establishing a synergistic ecosystem that spans spa operations and professional wellness education. With the wellness industry gaining momentum and consumer tastes evolving, Kenko is well-positioned for growth through service innovation (such as face/head/neck massage), expanded outlet coverage, and enhanced training and certification initiatives. By leveraging its trusted brand, strong operational foundation and commitment to wellness excellence, Kenko Holdings provides a compelling value proposition for both customers and strategic stakeholders.