ONNEC Group Hiring! Full Time Systems Support Analyst in Selangor - Ricebowl

Annual salary: Competitive Salary

Onnec Group is a leading IT infrastructure partner with over 30 years’ experience, and an 850+ team of global experts, specialising in designing, delivering and managing the critical infrastructure businesses depend on. We specialise in structured cabling, network connectivity solutions and managed services, providing end-to-end capability from design and engineering through to deployment, commissioning, maintenance and ongoing support across data centres, enterprise environments and other mission-critical locations. Trusted by leading organisations, we combine highly skilled teams, technical expertise, agile delivery and strong vendor partnerships to deliver complex infrastructure programmes reliably, efficiently and at pace — with an unwavering commitment to quality, security, safety and excellence, every time.

In October 2026, we announced our agreement to be acquired by CBRE Group Inc., subject to regulatory approvals. This marks an exciting next chapter for Onnec, combining continuity and stability with the potential for broader opportunities, new experiences and career pathways. For our people and those considering a future with Onnec, it re-confirms the prospect of building rewarding careers, developing new skills and growing with an ambitious, evolving business like ours.

Our people are fundamental to our success. As we continue to grow, we are committed to creating a supportive, inclusive and rewarding culture where talented people can challenge themselves, develop their careers and be recognised for the contribution they make. Our employee values guide how we work and the culture we want to build, underpinned by a commitment to reward and recognition, equality, diversity and inclusion, reflected in our achievement of the Investors in Diversity Foundational Award.

Reporting to the Systems Manager, the APAC Regional Systems Support role sits within the systems team and provides local support across the APAC region. Based in the Malaysian office in Selangor five days per week, the role helps regional teams follow agreed business processes and use core business systems correctly and consistently to achieve effective day-to-day outcomes.

The focus is on process adoption, practical user guidance, accurate data and effective use of systems, rather than technical system administration or development. The role acts as the local link between APAC users and the central systems team, helping users resolve routine process queries and coordinating specialist support for technical issues.

What you’ll be doing as our Systems Support Analyst :

• Act as the APAC point of contact for business processes and core business systems, including NetSuite, Power BI, PeopleHR, and other operational software.
• Serve as the regional super-user for site-based systems such as time and attendance, biometric, drawing management, inspection management, and operational platforms.
• Provide first-line support and guidance to users, ensuring correct system usage, adherence to workflows, approvals, and consistent working practices aligned with global standards.
• Log, track, and escalate system issues through Halo and coordinate with IT and central systems teams to resolve technical problems.
• Promote accurate and timely data management, including planning and conducting data cleansing activities with stakeholder approval.
• Monitor recurring issues, identify process gaps, and recommend improvements to enhance efficiency and compliance.
• Support the rollout of new systems, processes, and updates by coordinating user testing, collecting feedback, and driving adoption.
• Create and maintain process documentation, user guides, FAQs, and process maps to support users and ensure documentation remains current.
• Conduct regular audits across the APAC region to ensure compliance with established processes, procedures, and reporting standards.
• Deliver training, onboarding, and refresher sessions to improve user knowledge and system adoption.
• Identify process bottlenecks, inconsistent system usage, and training requirements, working with stakeholders to implement improvements.
• Coordinate user access management, approvals, and leaver processes in line with company controls and governance.
• Support teams with reporting and dashboards, ensuring data quality and helping users understand reporting requirements.
• Manage regional systems-related activities, maintain action logs, and follow up on agreed actions with users, process owners, and central support teams.

What we’re looking for in our Systems Support Analyst :

• Experience in business administration, operations, process coordination, or user support, with regional support experience being an advantage.
• Strong understanding of business systems, workflows, approvals, and data quality, without requiring advanced technical or database administration expertise.
• Ability to analyse day-to-day processes, identify issues, and provide practical solutions for users.
• Excellent attention to detail, ensuring information is accurate, complete, and submitted on time.
• Strong organisational and prioritisation skills, capable of managing multiple requests and coordinating actions across the APAC region.
• Effective communication and interpersonal skills, with the ability to explain processes clearly and support users with varying levels of system knowledge.
• Proactive and customer-focused approach, encouraging process compliance and appropriately escalating issues when needed.
• Good proficiency in Microsoft Office applications, particularly Excel, Word, and Teams, with the ability to quickly learn new business systems.
• Capable of working independently while collaborating effectively with regional teams and central support functions.

If you feel you have the required skills and experience, click apply now to be considered as our Systems Support Analyst – we’d love to hear from you!