- Paya Lebar Road Geylang Southeast (Singapore) Singapore
CHOOSE 2 RENT SINGAPORE PTE. LTD. Hiring! Full Time IT Support - Fulfillment Executive in Southeast (Singapore), Earn up to SGD 4,500 - Ricebowl
IT Support - Fulfillment Executive
CHOOSE 2 RENT SINGAPORE PTE. LTD.
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Job Description
Responsibilities
Summary
The IT Support & Fulfillment Executive is a dual-function role that combines hands-on technical client support with warehouse fulfillment and inventory operations. You will be the primary point of contact for clients requiring technical assistance with rental equipment while also playing a key role in ensuring orders are accurately processed, packed, and dispatched from our Fulfillment Center. This role is ideal for someone who is equally comfortable troubleshooting a network router and organizing stock for a high-volume event day.
Key Responsibilities
Technical Support
Monitor and respond promptly to client support requests via phone, email, chat, and video calls
Troubleshoot rental equipment issues including badge printers (Zebra, Epson, Brother), networking devices, Windows laptops, iPhones, and iPads
Provide router and networking configuration support to clients remotely and on-site
Document all support interactions in client profiles and follow up to ensure full resolution and satisfaction
Create support articles, video tutorials, and GIF-based guides to expand the online self-service knowledge base
Provide feedback to improve the customer-facing support portal
Provide occasional after-hours support during peak event periods
Fulfillment & Inventory Operations
Review weekly orders and fulfill daily dispatch requirements accurately and on time
Set up rental equipment (iPhones, iPads, printers, routers) for outgoing orders according to client specifications
Receive and interpret work orders; locate and verify items in storage against order details
Inspect all items for quality conformance before packing and boxing for dispatch
Ensure all documentation (delivery orders, packing lists) is generated and handed to delivery personnel
Receive and organize incoming shipments in designated storage areas following established protocols
Maintain a clean, safe, and well-organized fulfillment workspace
Skills & Qualifications
Technical
Proficient in Windows OS and basic iOS device configuration
Hands-on knowledge of networking equipment, routers, and print devices
Familiarity with help desk operations and ticketing systems
Basic to intermediate Microsoft Excel and Word skills
Operational
Able to lift up to 20 kg with or without reasonable accommodation
Able to stand or walk for extended periods (up to 8–10 hours)
Willing and able to frequently push, pull, squat, bend, and reach
Soft Skills
Strong problem-solving and troubleshooting instincts
Excellent oral and written communication skills in English
Customer-focused with a patient, professional demeanor
Team player who thrives in a fast-paced, event-driven environment
Able to work independently and manage priorities with minimal supervision
Experience Required
Minimum 3 years of combined experience in IT/technical support and/or warehouse/fulfillment operations
Experience in a Windows environment and basic iOS device management
Preferred: Networking, Microsoft, or iOS certifications
Step into an exciting new chapter with Choose 2 Rent, a fast-growing global company revolutionizing the world of Event Registration, as we proudly launch our first office in Singapore! With locations across the U.S., UK, and Europe, our passionate team of event technology experts is excited to bring our innovative solutions to the APAC region.
At Choose 2 Rent, we don’t just rent out equipment—we help power some of the world’s most dynamic events with cutting-edge check-in kiosks, iPads, badge printers, and more.
This is your opportunity to become part of a friendly, international team that values creativity, collaboration, and career growth. If you're ready to grow with us, explore new opportunities, and contribute to memorable event experiences worldwide, we’d love to welcome you on board!
The IT Support & Fulfillment Executive is a dual-function role that combines hands-on technical client support with warehouse fulfillment and inventory operations. You will be the primary point of contact for clients requiring technical assistance with rental equipment while also playing a key role in ensuring orders are accurately processed, packed, and dispatched from our Fulfillment Center. This role is ideal for someone who is equally comfortable troubleshooting a network router and organizing stock for a high-volume event day.
Key Responsibilities
Technical Support
Monitor and respond promptly to client support requests via phone, email, chat, and video calls
Troubleshoot rental equipment issues including badge printers (Zebra, Epson, Brother), networking devices, Windows laptops, iPhones, and iPads
Provide router and networking configuration support to clients remotely and on-site
Document all support interactions in client profiles and follow up to ensure full resolution and satisfaction
Create support articles, video tutorials, and GIF-based guides to expand the online self-service knowledge base
Provide feedback to improve the customer-facing support portal
Provide occasional after-hours support during peak event periods
Fulfillment & Inventory Operations
Review weekly orders and fulfill daily dispatch requirements accurately and on time
Set up rental equipment (iPhones, iPads, printers, routers) for outgoing orders according to client specifications
Receive and interpret work orders; locate and verify items in storage against order details
Inspect all items for quality conformance before packing and boxing for dispatch
Ensure all documentation (delivery orders, packing lists) is generated and handed to delivery personnel
Receive and organize incoming shipments in designated storage areas following established protocols
Maintain a clean, safe, and well-organized fulfillment workspace
Skills & Qualifications
Technical
Proficient in Windows OS and basic iOS device configuration
Hands-on knowledge of networking equipment, routers, and print devices
Familiarity with help desk operations and ticketing systems
Basic to intermediate Microsoft Excel and Word skills
Operational
Able to lift up to 20 kg with or without reasonable accommodation
Able to stand or walk for extended periods (up to 8–10 hours)
Willing and able to frequently push, pull, squat, bend, and reach
Soft Skills
Strong problem-solving and troubleshooting instincts
Excellent oral and written communication skills in English
Customer-focused with a patient, professional demeanor
Team player who thrives in a fast-paced, event-driven environment
Able to work independently and manage priorities with minimal supervision
Experience Required
Minimum 3 years of combined experience in IT/technical support and/or warehouse/fulfillment operations
Experience in a Windows environment and basic iOS device management
Preferred: Networking, Microsoft, or iOS certifications
Step into an exciting new chapter with Choose 2 Rent, a fast-growing global company revolutionizing the world of Event Registration, as we proudly launch our first office in Singapore! With locations across the U.S., UK, and Europe, our passionate team of event technology experts is excited to bring our innovative solutions to the APAC region.
At Choose 2 Rent, we don’t just rent out equipment—we help power some of the world’s most dynamic events with cutting-edge check-in kiosks, iPads, badge printers, and more.
This is your opportunity to become part of a friendly, international team that values creativity, collaboration, and career growth. If you're ready to grow with us, explore new opportunities, and contribute to memorable event experiences worldwide, we’d love to welcome you on board!
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