SSRV (M) Hiring! Full Time Custodial - Housekeeping Supervisor in Selangor, Earn up to MYR 2,300 - Ricebowl

About SSRV

SSRV (M) Sdn Bhd is a leading integrated property and facilities management service provider in Malaysia. We are seeking an experienced and proactive Custodial / Housekeeping Supervisor to oversee daily cleaning operations at Bangi, ensuring high standards of cleanliness, hygiene and service delivery in line with client expectations.

Key Responsibilities

• Supervise and coordinate daily housekeeping and custodial operations to maintain cleanliness, hygiene and the overall presentation of the premises.
• Lead, schedule and monitor housekeeping staff to ensure adequate manpower coverage, productivity and consistent service quality.
• Conduct routine site inspections to ensure cleaning standards, washroom hygiene, waste management and assigned areas meet client requirements.
• Respond promptly to client complaints, service requests and operational issues, ensuring effective resolution and timely follow-up.
• Act as the key liaison between the client, housekeeping team and SSRV management on cleaning-related matters and service performance.
• Investigate complaints, identify root causes and implement corrective actions to prevent recurring issues.
• Monitor attendance, work schedules, staff discipline, grooming and compliance with site procedures.
• Ensure cleaning equipment, tools, chemicals and consumables are properly managed and available for daily operations.
• Ensure housekeeping activities comply with workplace safety requirements, proper chemical handling procedures and established hygiene standards.
• Maintain cleaning checklists, inspection records, attendance reports, complaint logs and other operational documentation.
• Monitor housekeeping performance against agreed service standards and contractual KPIs, and recommend improvements where necessary.
• Provide on-the-job guidance and training to housekeeping staff to improve work quality, productivity and customer service.

Requirements

• Minimum 3 years of working experience as a Housekeeping Supervisor, Custodial Supervisor or in a similar supervisory role.
• Experience managing housekeeping or cleaning operations in a corporate facility, training centre, commercial building, hotel or similar environment is an advantage.
• Strong leadership skills with the ability to supervise, motivate and manage a team of housekeeping staff.
• Excellent problem-solving and communication skills, particularly in handling client complaints and urgent service requests.
• Able to respond quickly to operational issues, take ownership of complaints and ensure timely resolution.
• Good organisational skills with the ability to manage manpower, work schedules and daily cleaning priorities.
• Knowledge of cleaning procedures, hygiene standards, cleaning chemicals and workplace safety practices.
• Responsible, hands-on, service-oriented and able to work independently in a client-facing environment.
• Candidates who are able to join immediately or within a short notice period will have an added advantage.

Pay: RM2,000.00 - RM2,300.00 per month

Work Location: In person