RAPSYS TECHNOLOGIES PTE LTD Hiring! Full Time Service Desk Agent in - Ricebowl

We're Hiring: Service Desk Agent!

We are looking for a motivated Service Desk Agent to join our team in Singapore. As the first point of contact for IT support, you will help resolve technical issues and deliver excellent customer service. If you have at least one year of experience and thrive in a fast-paced office environment, we want to hear from you!

Location: Singapore, Singapore
Work Mode: Work from Office
Role: Service Desk Agent

Job Descriptions:

Respond to the incoming enquiries/incident/request/alerts (Call, Email, Webchat, EUP, IVR handling, Monitoring consoles)

1st level troubleshooting of in supported systems i.e. Workplace; Server; Network;

Microsoft 365; Secure Access Service Edge; Point of Sale

Security event monitoring

Server and network availability and performance monitoring

Password reset and unlock

Perform log &route [to higher tier or Resolver Team(s)]

* Record and manage all transactions/ cases in Service Management System

* Broadcast notifications to the relevant parties

* Provide timely status update, follow up on cases escalated until closure within the service level agreement.

* Ensure daily tasks are executed according to the Standard Operation Procedure

Job Requirements:

High school diploma or equivalent

Experience / Knowledge in IT support will be a Major plus

12 hours rotating shift

Keen to deliver outstanding IT support? Apply now and become part of our dynamic team!