Abhidi Solution Private Limited Hiring! Full Time Client Channel in Federal Territory, Earn up to MYR 9,600 - Ricebowl

Role Overview

you will play a key role in supporting the day-to-day operations and optimization of digital channels

pre and post trade. The role involves driving digital adoption for Clients and supporting Client

queries related to digital channels.

Roles and Responsibilities:

Processes

To perform business as usual activities within Channel Enablement Function:

 Supporting digital platform onboarding for pre and post trade services on both internal and

external vendor platforms.

 Manage internal and external client queries related to digital platforms.

 Negotiation of Master Confirmation Agreements for Non-Deliverable Forward and Non-

Deliverable Option and Equity Derivatives.

 Work closely with Legal team regarding any legal documentation issues during MCA

negotiation.

 Identify potential clients’ opportunities and review opportunities with Ops/Sales/OCRM to

propose the appropriate digital enablement/digitisation solutions for client.

 Respond quickly and efficiently to internal and external stakeholders’ queries, solving their

problems in a professional, timely and efficient manner.

 Develop and maintain positive relationship with various internal stakeholders (e.g. Sales,

OCRM, Legal, Ops).

 Performing UAT testing for new platform features and facilitate user testing and/or client

testing as required.

 Assist in production of various reports used by management.

 Manage and understand the workflow processes for all processes within the team and to

provide guidance and coaching to team members as required.

 Ensure conformance to Desk Operating Instructions and quarterly reviews of the DOI are

adhered to.

 Contribute to the teams’ key results and quarterly metrics.

 Continually seeking new opportunities for improvement for personal and profession

development within the team and across the Bank.

Risk Management

 Responsible for identifying, assessing, monitoring, controlling and mitigating risks across all

functional areas of accountability.

 Demonstrate an awareness and understanding of the main risks facing the Group and the

role the individual plays in managing them and ensure you take reasonable steps in

managing them.

 Ensure identified control testing defects are resolved, including identification of root causes

and any associated process changes required to minimise the probability of process failures.

 Ensure operational incidents (losses or near misses) are logged in accordance with relevant

policies.

 Ensures due care and diligence is exercised on day to day operational matters.

 Follow up on corrective/preventive actions to a point where concerns arising from these

findings are addressed to a satisfactory level.

 Ensure full compliance of all laid down rules, regulations, policies, guidelines, procedures,

practices and code of conduct imposed by the Company/Group.

Governance

 Embed the Group’s values and code of conduct to ensure that adherence with the highest

standards of ethics, and compliance with relevant policies, processes and regulations among

employees form part of the culture.

Regulatory & Business Conduct

 Display exemplary conduct and live by the Group’s Values and Code of Conduct.

 Take personal responsibility for embedding the highest standards of ethics, including

regulatory and business conduct, across Standard Chartered Bank. This includes

understanding and ensuring compliance with, in letter and spirit, all applicable laws,

regulations, guidelines and the Group Code of Conduct.

 Lead the Client Channel Enablement team to achieve the outcomes set out in the Bank’s

Conduct Principles: Fair Outcomes for Clients; Effective Financial Markets; Financial Crime

Compliance; The Right Environment.

 Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and

compliance matters.

Key Stakeholders

 Markets Sales and Trading

 Market Operations

 OCRMs

 Vendors

Qualifications

 Training, Licenses, Memberships and Certifications

 Bachelor’s degree

Pay: RM5,000.00 - RM9,600.00 per month

Work Location: In person