- Clementi West Region (Singapore) Singapore
LVL MUSIC ACADEMY PTE. LTD. Hiring! Full Time Assistant Shop Manager in West Region (Singapore), Earn up to SGD 4,000 - Ricebowl
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Job Description
Responsibilities
Are you highly organised, responsible, customer-focused, and confident in managing daily business operations independently?
LVL Music is seeking a proactive and service-oriented Assistant Shop Manager to oversee the daily operations of our established music academy and musical instrument shop. This is a pivotal position within our company. You will be trusted to take ownership of routine centre operations, coordinate with team members, and act as the primary person-in-charge when management is unavailable.
We value initiative, accountability, and a strong service mindset more than musical instrument knowledge.
Key Responsibilities
1. Customer Service & Communication
Inquiry Management:
Respond promptly to customer enquiries through WhatsApp, email, phone, and in-person visits.
Service Guidance:
Assist clients with music lessons, instrument purchases, rentals, repairs, and general enquiries.
Resolution Ownership:
Handle customer complaints professionally and resolve routine issues independently.
Relationship Building:
Proactively follow up on outstanding requests to maintain positive relationships with existing customers.
2. Daily Operations & Administration
Centre Oversight:
Manage daily operations to ensure smooth workflows and act as the designated person-in-charge when management is out of the office.
Logistics & Scheduling:
Coordinate music lesson schedules, teacher appointments, customer visits, and room bookings.
Documentation:
Prepare invoices, track payment records, and manage instrument rental agreements (renewals, returns, and system updates).
Order Fulfilment:
Process online orders, coordinating the required packing, deliveries, and customer collections.
3. Inventory & Stock Management
Stock Audits:
Conduct regular stocktaking, inventory counts, and update product quantities accurately in the computerised business system.
Supplier Coordination:
Manage incoming stock shipments, track supplier deliveries, and report any stock discrepancies to management.
Merchandising:
Ensure retail displays, storage areas, and the overall centre environment are kept organised and presentable.
4. Team Coordination & Support
Internal Alignment:
Coordinate closely with sales staff, music teachers, and management to ensure seamless daily schedules.
Sales Collaboration:
Support the Sales & Business Development team with order processing, quotations, and administrative arrangements.
Workflow Optimisation:
Take the initiative to suggest and implement improvements for workflows, customer service, and overall operational efficiency.
Who We Are Looking For
Experience:
At least 2 years of relevant experience in retail operations, administration, customer service, or a similar supervisory role.
Skills:
Excellent organisational, multitasking, and system skills. Comfortable using WhatsApp, email, Microsoft Excel, and computerised business systems.
Communication:
Confident, professional, and friendly written and verbal communication style.
Mindset:
A reliable team player who can work independently, take complete ownership of tasks, and make sound decisions without constant supervision.
Industry:
Experience in a music school or retail hub is an advantage, but not essential.
Salary & Benefits
Monthly Basic Salary:
S$4,000
Work Week:
5-day work week (44 hours total),
inclusive of Saturdays and Sundays
.
Rest Days:
2 rest days per week, generally scheduled on weekdays.
Growth:
Professional, supportive environment with clear training and career development opportunities.
MUSIC LESSONS AND RECITALS: Established in 2013, LVL Music Academy in Singapore is dedicated to training individuals in violin, cello, viola, piano, and music theory. Our 1-to-1 and group music lessons, led by highly experienced European, Russian and local music teachers. Specialised curriculum, local and international recitals.
STRING INSTRUMENTS: LVL is a one-stop violin shop specialising in handcrafted violins, cellos, and bows. In addition to sales, we also provide string instrument rental services.
REPAIR AND RESTORATION: Our fully supported workshop lead by our head luthier provides comprehensive repairs for instruments and meets all restoration requirements.
LVL Music is seeking a proactive and service-oriented Assistant Shop Manager to oversee the daily operations of our established music academy and musical instrument shop. This is a pivotal position within our company. You will be trusted to take ownership of routine centre operations, coordinate with team members, and act as the primary person-in-charge when management is unavailable.
We value initiative, accountability, and a strong service mindset more than musical instrument knowledge.
Key Responsibilities
1. Customer Service & Communication
Inquiry Management:
Respond promptly to customer enquiries through WhatsApp, email, phone, and in-person visits.
Service Guidance:
Assist clients with music lessons, instrument purchases, rentals, repairs, and general enquiries.
Resolution Ownership:
Handle customer complaints professionally and resolve routine issues independently.
Relationship Building:
Proactively follow up on outstanding requests to maintain positive relationships with existing customers.
2. Daily Operations & Administration
Centre Oversight:
Manage daily operations to ensure smooth workflows and act as the designated person-in-charge when management is out of the office.
Logistics & Scheduling:
Coordinate music lesson schedules, teacher appointments, customer visits, and room bookings.
Documentation:
Prepare invoices, track payment records, and manage instrument rental agreements (renewals, returns, and system updates).
Order Fulfilment:
Process online orders, coordinating the required packing, deliveries, and customer collections.
3. Inventory & Stock Management
Stock Audits:
Conduct regular stocktaking, inventory counts, and update product quantities accurately in the computerised business system.
Supplier Coordination:
Manage incoming stock shipments, track supplier deliveries, and report any stock discrepancies to management.
Merchandising:
Ensure retail displays, storage areas, and the overall centre environment are kept organised and presentable.
4. Team Coordination & Support
Internal Alignment:
Coordinate closely with sales staff, music teachers, and management to ensure seamless daily schedules.
Sales Collaboration:
Support the Sales & Business Development team with order processing, quotations, and administrative arrangements.
Workflow Optimisation:
Take the initiative to suggest and implement improvements for workflows, customer service, and overall operational efficiency.
Who We Are Looking For
Experience:
At least 2 years of relevant experience in retail operations, administration, customer service, or a similar supervisory role.
Skills:
Excellent organisational, multitasking, and system skills. Comfortable using WhatsApp, email, Microsoft Excel, and computerised business systems.
Communication:
Confident, professional, and friendly written and verbal communication style.
Mindset:
A reliable team player who can work independently, take complete ownership of tasks, and make sound decisions without constant supervision.
Industry:
Experience in a music school or retail hub is an advantage, but not essential.
Salary & Benefits
Monthly Basic Salary:
S$4,000
Work Week:
5-day work week (44 hours total),
inclusive of Saturdays and Sundays
.
Rest Days:
2 rest days per week, generally scheduled on weekdays.
Growth:
Professional, supportive environment with clear training and career development opportunities.
MUSIC LESSONS AND RECITALS: Established in 2013, LVL Music Academy in Singapore is dedicated to training individuals in violin, cello, viola, piano, and music theory. Our 1-to-1 and group music lessons, led by highly experienced European, Russian and local music teachers. Specialised curriculum, local and international recitals.
STRING INSTRUMENTS: LVL is a one-stop violin shop specialising in handcrafted violins, cellos, and bows. In addition to sales, we also provide string instrument rental services.
REPAIR AND RESTORATION: Our fully supported workshop lead by our head luthier provides comprehensive repairs for instruments and meets all restoration requirements.
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