TP Hiring! Full Time Player Support Specialist [Taiwan Market] in Federal Territory - Ricebowl

Job Responsibilities

• Support game creators with enquiries and account-related issues.

• Respond to creators based on approved FAQs and process guidelines.

• Handle mainly non-voice support and administrative coordination.

• Manage multiple support requests across different channels.

• Support Discord community or group management when required.

• Maintain accurate case records and documentation.

• Work with internal teams to resolve creator issues.

• Provide professional and clear communication to creators.

• Work on rotational shifts within the project operating hours.

Qualifications

• Minimum 1 year of customer service or support experience.

• Experience in gaming, creator support or UGC environment is preferred.

• ARPG gaming experience and good understanding of gaming terminology.

• Experience managing Discord groups or communities.

• Good Microsoft Excel and documentation skills.

• Good communication and customer service skills.

• Able to manage multiple tasks in a fast-paced environment.

• Good problem-solving and attention to detail.

• English B2 level or above.

• Mandarin B2 level or above.

• Minimum High School Diploma or Bachelor's Degree in any field.