Jaz Toys HK Limited Hiring! Full Time Senior Director, Compliance - Quality (Toys) in Hong Kong - Ricebowl

Senior Director, Compliance & Quality

General Description:

The Senior Director of Compliance & Quality is a senior leadership role responsible for establishing and driving proactive quality assurance processes and controls throughout the sample development and mass production stages. This position ensures that all goods consistently meet or exceed the organization’s quality standards prior to shipment release.

The Senior Director of Quality leads the design, implementation, and continuous improvement of quality management systems, collaborating cross-functionally with product development, manufacturing, and supply chain teams to embed quality into every stage of the product lifecycle

The role’s primary objective is to prevent quality issues before they arise by introducing robust inspection protocols, risk assessment tools, and corrective action plans during early product development and scaling these controls through mass production.

Main Duties and Responsibilities:

• Establish and Oversee Quality Control Frameworks:

Design, implement, and enforce comprehensive quality checkpoints throughout sample development and mass production to proactively identify, assess, and resolve potential defects, ensuring compliance with regulatory and company standards

• Deploy Advanced Process Monitoring:

Lead the implementation of monitoring systems and statistical process control (SPC) methodologies during manufacturing to promptly detect, analyze, and address process deviations, driving continuous product quality improvement.

• Drive Root Cause Analysis and Continuous Improvement:

Direct cross-functional teams in conducting thorough root cause analyses of quality incidents, developing and executing corrective and preventive action plans (CAPA) to enhance first-pass yield and minimize rework, returns, and customer complaints.

• Supplier and Internal Stakeholder Alignment:

Collaborate with suppliers and internal departments to define, communicate, and enforce quality expectations, ensuring alignment on corrective actions and ongoing compliance with contractual and regulatory requirements

• Third-Party Quality Assurance Management:

Coordinate and validate third-party quality control (QC) inspections by verifying manufacturing defect (MD) rates, resolving outstanding issues, and ensuring the availability of pre-production (PP) test reports and external laboratory results.

• Customer Complaint Resolution:

Oversee the investigation and resolution of customer complaints by verifying finished goods (F/G) inventory, determining root causes, and collaborating with vendors to implement effective corrective action plans.

• Quality Management System (QMS) Audits:

Conduct on-site audits of vendor QMS, including sharp tools control, sample security, and mold prevention, particularly during new vendor onboarding, to ensure robust quality and safety practices.

• Inventory and Sample Management:

Supervise the coordination of inventory destruction, comprehensive checks of special orders (e.g., Costco), and management of contractual samples to ensure compliance with customer and regulatory requirements.

• Sample Testing and Verification:

Oversee the selection and verification of production samples for external laboratory testing, ensuring statistically valid sampling (e.g., 100 pieces per PP lot) and accurate reporting of test results.

• Training and Program Implementation:

Lead the development, delivery, and assessment of training programs for the Standard Inspection Procedure (SIP), monitoring implementation effectiveness and compliance across the organization.

• Quality Team Performance Management:

Monitor, guide, and evaluate the performance of the QA, QE and QC team in conducting in-process (DPI), final random (FRI) inspections, and reporting, ensuring adherence to established protocols and continuous skill development.

• Customer and Third-Party Inspection Coordination:

Manage and follow up on customer inspections conducted by assigned third-party agencies, ensuring timely resolution of findings and alignment with customer requirements.

• Leadership Support:

Provide support to the SVP of Global Compliance for additional projects and tasks when required.

Requirements:

• Bachelor's degree in manufacturing engineering, quality management or related disciplines; Master's degree is preferred

• At least 10 years of progressive experience in a quality role within toy industry, including 5 years in a senior leadership role.

• Significant experience in engineering, quality assurance, quality control within a manufacturing environment (toys or consumer products preferred)

• Experience working with international companies and third-party inspection agencies

• Familiarity with global toy safety standards and regulatory requirements (e.g., ASTM F963, EN71, ISO 8124)

• Experience handling customer complaints, audits, and corrective action plans at a senior level

• In-depth knowledge of quality management systems (QMS), process controls, and continuous improvement methodologies (e.g., Six Sigma, Lean Manufacturing).

• Comprehensive understanding of regulatory requirements and international standards relevant to toy safety and quality (e.g., ASTM F963, EN71, ISO 8124).

• Expertise in statistical process control (SPC), root cause analysis, and risk management tools.

• Familiarity with supplier quality management, third-party inspection protocols, and external laboratory testing procedures.

• Advanced analytical and problem-solving skills, with the ability to interpret complex data and drive evidence-based decisions.

• Strong leadership and team management skills, including mentoring, performance management, and cross-functional collaboration.

• Excellent communication skills, both written and verbal English, for effective interaction with internal teams, suppliers, and external partners. Mandarin is a must.

• Project management skills, including the ability to prioritize, delegate, and deliver results within tight deadlines.

• Proficiency in quality-related software, data analysis tools, and reporting systems.

• Willing to station in Dongguan, PRC (Monday to Friday)

• Willing to travel to overseas production locations in Southeast Asia (frequent to Vietnam)

Required Abilities

• Ability to design, implement, and enforce robust quality assurance frameworks across multiple stages of product development and production.

• Ability to lead and influence cross-functional teams and drive organizational change.

• Ability to assess and mitigate risks proactively, ensuring compliance and product safety.

• Ability to manage multiple projects and priorities in a fast-paced, global manufacturing environment.

Other Characteristics

• High level of integrity, accountability, and attention to detail.

• Commitment to fostering a culture of quality, safety, and continuous improvement.

• Flexibility to adapt to changing business needs and regulatory landscapes.Fluent in written and spoken English and Mandarin (Cantonese is a plus)

Work Location: Dongguan, PRC and Chai Wan (commercial building close to MTR Station)

Interested parties please send your detailed resume stating your current/last & expected salary by clicking “Quick apply” button.

Our company website: *************

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