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Company Description

Twice Technologies Sdn. Bhd. is a premier security solutions provider based in Puchong, Selangor, Malaysia. The company specializes in digital surveillance equipment, card access, key management, security bollards, face recognition, X-ray equipment, and other Extra Low Voltage (ELV) solutions sourced from market-leading partners. Twice Technologies aims to provide tailored security solutions from design to maintenance and after-sales service through strong alliances with strategic business partners.

Role Description

This is a full-time role for a System Support Engineer at Twice Technologies Sdn Bhd in Puchong. The role deals directly with our partners and customers and helps them with resolving their technical issues related to Security products.

Qualifications

• Positive attitude and able to work independently
• Required language (s): English and Bahasa Malaysia
• Must be Malaysian
• Strong problem solving, organizational and analytical skills with demonstrated ability to resolve customer issues in the shortest time with the highest quality.
• Well developed interpersonal communication (written and oral) skills with the ability to document and explain complex technical problems and solutions to customers of all skill levels.
• Ability to keep grace under pressure, multitask and prioritize based on business needs, provide timely updates and manage customer expectations and handle complex situations while troubleshooting critical issues & maintaining effective communication with all stakeholders
• Demonstrates a continuous learning mindset to absorb the technical details of an ever-evolving product line.
• Critical problem solving mindset with the ability to collect relevant data and reviewing basic logs to identify potential root causes.
• Must be willing to work at site (Iskandar Puteri, Johor)