Group Concorde Hiring! Full Time Regional Manager - Airline Cargo Operations in Federal Territory - Ricebowl

Regional Manager – Airline Cargo Operations

Location: Kuala Lumpur, Malaysia

We are looking for an experienced and dynamic Regional Manager - Southeast Asia for Airline Cargo Operations to lead and strengthen our airline cargo operations across the region.

Key Responsibilities:

• Manage end-to-end airline cargo operations across the assigned region, ensuring safe, compliant and efficient operations.
• Monitor operational performance across multiple stations and airline principals, ensuring consistent implementation of airline SOPs and service standards.
• Liaise and coordinate with Civil Aviation Authorities, Customs, Airport Authorities and other regulatory bodies to ensure full compliance with local regulations and IATA standards.
• Oversee operational performance, service quality, KPI achievement and regulatory adherence while proactively identifying operational risks and implementing corrective actions.
• Build and maintain strong relationships with airline partners, ground handling agents, cargo terminal operators, and other key stakeholders.
• Drive operational excellence, resolve service issues proactively, conduct root cause analysis, and ensure seamless cargo movement across the region.
• Monitor operational trends, identify process improvement opportunities, implement best practices and support continuous improvement initiatives.
• Support business growth by collaborating closely with commercial teams, providing operational expertise for new business opportunities, airline implementations, and customer solutions.
• Lead and mentor geographically dispersed operational teams, fostering collaboration, accountability and a customer-centric culture.

Ideal Candidate:

• Based in Kuala Lumpur, Malaysia.
• 8–12+ years of progressive experience in airline cargo operations, air freight, ground handling or GSA operations within the aviation industry.
• Demonstrated ability to lead and manage cross-functional teams across Southeast Asia while driving operational excellence.
• In-depth knowledge of IATA cargo processes, airline cargo handling procedures, operational processes, regulatory requirements and industry best practices.
• Strong understanding of Civil Aviation, Customs and Aviation Security regulations across Southeast Asia.
• Proven experience in collaborating with aviation authorities, airport operators, customs, ground handling agents and other regulatory stakeholders.
• Strong analytical skills with the ability to interpret operational data, identify trends, anticipate challenges and drive proactive solutions.
• Exposure to airline cargo sales, commercial operations and customer support will be considered a distinct advantage.
• Exceptional leadership, stakeholder management, negotiation and relationship-building skills.
• Excellent written and verbal communication skills, with the ability to engage effectively across diverse cultures and business environments.
• If you're an experienced airline cargo professional ready to drive operational excellence across the region, we'd be delighted to hear from you.