PBA Systems (M) Hiring! Full Time Junior Customer Service Executive (Based in Kota Kemuning) in Selangor - Ricebowl

Job Summary

The Junior Customer Service Executive is responsible for maintaining good relationship and works directly with customers to complete sales transactions. Key responsibilities include responding to customer enquiries, preparing quotations, and coordinating order fulfilment.

Job Responsibilities

• Attend customer enquiries through email and phone, prompt reply/acknowledgement to customers, and general sales matters.

• Prepare Quotations, Sales Order, Purchase Order, Invoice, and other necessary documentation for customer delivery.

• Sales support for the fulfilment of orders placed by customers.

• Create and maintain customer records in the system and maintain proper documentation.

• Monitor orders against available inventory and ensure smooth delivery processes.

• Liaise with the forwarder for export and import.

• Monitor and coordinate with the vendor on shipment arrangements.

• Assisting the HQ order process.

• Any other duties as assigned by the supervisor.

People Requirements

• Minimum Diploma qualification; fresh graduates are encouraged to apply.

• Candidates with SPM and at least 2 years of related working experience may also be considered.

• Minimum 1–2 years of customer service experience in order management or purchasing.

• Experience in the logistics or 3PL industry is an added advantage.

• Proficiency in computer skills: MS Word, MS Excel, MS PowerPoint, BC.

• Able to work in a team and independently with minimal supervision.

• Strong interpersonal and problem-solving skills.

• Able to multitask and pay attention to details.

• Required language(s): English, Bahasa Malaysia, Mandarin to effectively communicate with our diverse client base and stakeholders.

• Able to commence work within a short notice period.

• Willing to work at Kota Kemuning, Shah Alam.