- Petaling Jaya Selangor Malaysia
Working Location
Job Description
Responsibilities
Trained as a physiotherapist, but ready for something other than a back-to-back manual caseload? This is a non-clinic role: you use your clinical judgement to help people use wellness devices safely at home.
About SoftSnug
SoftSnug is a Malaysian wellness-tech brand based in Shah Alam. We sell home-use EMS, red light and heat devices across Malaysia and Indonesia. Most of our customers reach us on WhatsApp.
What you will do
- Write clear usage guides for each device: placement, intensity, session length, and who should not use it.
- Answer customer questions by WhatsApp and video call, and tell them plainly when they should see a doctor instead.
- Train our customer service team on basic anatomy, common aches and safety screening.
- Create simple health education content on posture, stretching and recovery.
- Check our product guides and marketing for clinical accuracy.
- Give clinical input on new products we are testing.
What you need
- Diploma or Degree in Physiotherapy.
- Registered with MAHPC, with a valid Annual Practising Certificate (APC) or an APC application in progress.
- At least 2 years of musculoskeletal experience.
- Able to explain things simply in English and Bahasa Malaysia. Mandarin is a strong advantage, as many of our customers message us in Mandarin.
- Comfortable writing short guides and presenting on camera.
What we offer
- RM3,500 to RM5,000 a month, based on experience.
- EPF, SOCSO and EIS.
- A non-clinic role with no daily manual treatment caseload.
- A real say in how our products are explained and improved.
To apply, send your CV and include your MAHPC registration number.
Pay: RM4,000.00 - RM5,000.00 per month
Work Location: In person
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