- Pasir Ris East Region (Singapore) Singapore
SILICON BOX PTE. LTD. Hiring! Full Time Account Specialist in East Region (Singapore), Earn up to SGD 7,000 - Ricebowl
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Job Description
Responsibilities
Position Summary
The
Account Specialist
is responsible for customer order planning including management, logistics arrangement and other ad-hoc services for customers. This is not a sales position, but a key functionary in post-sales account management needed to drive success in execution.
Candidates must have proven success in executing manufacturing requirements, supply chain management and support for enterprise level clients, preferably in semiconductors manufacturing and/or packaging.
Responsibilities
Support Quarterly Business Review meetings for existing clients
Lead sales order creation for billing and shipment, post-sale
Work with IT to develop reports for customers and maintain the quality of these reports
Brief internally the changes in customer requirements according to customers' specs
Update clients on changing product specifications and processes related to their business
Work with internal teams and customers and be responsible for customer order planning and execution by
Provide visibility for incoming wafers.
Provide instruction to execute orders and coordinate the priorities of orders
Provide WIP status, ship-out plan and finished good information to customers
Arrangement of customer wafers to fulfill Forecast/ AOP/ Customer Shipment requirements
Attend to customer enquiries and complaints
Upselling
Other ad-hoc activities assigned by the management.
Requirements
Bachelor's Degree in Business, Finance, Engineering, Project/Supply Chain Management.
At least 3 years of experience in leading customer service for enterprise level clients (note: internships do not count as experience; candidate must have been responsible for revenue goals).
Proven track record of success in client engagement, upsell, and execution outcomes
Must understand manufacturing expectations, willingness to understand technical details and client requirements, and ensure outcomes.
Experience in leading/ managing a team would be advantageous.
Liaise and coordinate with customers as well as internal engineering, production, logistics, sales & planning teams.
Must take ownership and possess strong problem solving, communication and interpersonal skills.
Ability to work under pressure in a very dynamic environment.
Silicon Box Pte Ltd is one of Asia’s fastest growing technology unicorn, at the forefront of semiconductors integration, emerging from the new horizon of Chiplets integration trends in the semiconductor industry, driven by the needs of "dis-integration", benefits of faster time-to-market and lower cost of new device design.
We provide services of semiconductor design of Chiplets at the leading edge of semiconductor device integration scheme with the next generation of advanced packaging manufacturing technologies.
The
Account Specialist
is responsible for customer order planning including management, logistics arrangement and other ad-hoc services for customers. This is not a sales position, but a key functionary in post-sales account management needed to drive success in execution.
Candidates must have proven success in executing manufacturing requirements, supply chain management and support for enterprise level clients, preferably in semiconductors manufacturing and/or packaging.
Responsibilities
Support Quarterly Business Review meetings for existing clients
Lead sales order creation for billing and shipment, post-sale
Work with IT to develop reports for customers and maintain the quality of these reports
Brief internally the changes in customer requirements according to customers' specs
Update clients on changing product specifications and processes related to their business
Work with internal teams and customers and be responsible for customer order planning and execution by
Provide visibility for incoming wafers.
Provide instruction to execute orders and coordinate the priorities of orders
Provide WIP status, ship-out plan and finished good information to customers
Arrangement of customer wafers to fulfill Forecast/ AOP/ Customer Shipment requirements
Attend to customer enquiries and complaints
Upselling
Other ad-hoc activities assigned by the management.
Requirements
Bachelor's Degree in Business, Finance, Engineering, Project/Supply Chain Management.
At least 3 years of experience in leading customer service for enterprise level clients (note: internships do not count as experience; candidate must have been responsible for revenue goals).
Proven track record of success in client engagement, upsell, and execution outcomes
Must understand manufacturing expectations, willingness to understand technical details and client requirements, and ensure outcomes.
Experience in leading/ managing a team would be advantageous.
Liaise and coordinate with customers as well as internal engineering, production, logistics, sales & planning teams.
Must take ownership and possess strong problem solving, communication and interpersonal skills.
Ability to work under pressure in a very dynamic environment.
Silicon Box Pte Ltd is one of Asia’s fastest growing technology unicorn, at the forefront of semiconductors integration, emerging from the new horizon of Chiplets integration trends in the semiconductor industry, driven by the needs of "dis-integration", benefits of faster time-to-market and lower cost of new device design.
We provide services of semiconductor design of Chiplets at the leading edge of semiconductor device integration scheme with the next generation of advanced packaging manufacturing technologies.
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