TSING DIGITAL TECHNOLOGY SDN.BHD. Hiring! Full Time IT Support – L1 (Fresh Graduate) in Federal Territory, Earn up to MYR 4,000 - Ricebowl

Key Responsibilities

• Provide first-line support via helpdesk ticketing system, email, chat, phone, and in person
• Log, prioritise, and track all incidents and service requests, and keep tickets updated until resolved
• Troubleshoot common issues with laptops, desktops, printers, peripherals, and mobile devices
• Support Windows and macOS, Microsoft 365 / Google Workspace, and common business applications
• Handle user account tasks: password resets, account unlocks, access requests, and onboarding / offboarding setup
• Diagnose basic network issues such as Wi-Fi, VPN, and connectivity problems
• Set up, configure, and maintain end-user equipment and keep the asset inventory accurate
• Escalate unresolved or complex issues to L2 / L3 with clear, complete documentation
• Follow IT policies and security practices, and flag suspicious emails or incidents promptly
• Create and update simple knowledge base articles and how-to guides for users

Requirements

• Diploma or higher in IT, Engineering, Science, or a related technical field
• Fluent in spoken Mandarin, English, and Cantonese. Clear, professional communication matters more than any particular regional accent.
• Basic IT knowledge is enough. No prior IT operations experience is needed.
• Fresh graduates from relevant technical disciplines are welcome to apply
• Willing to work rotating shifts to support 24/7 operations

Pay: RM3,500.00 - RM4,000.00 per month

Work Location: In person