PT NILAM INDONESIA Hiring! Full Time ADMINISTRATION OFFICER in Selangor, Earn up to MYR 2,500 - Ricebowl

JOB DESCRIPTION
1. Property & Guest House Management

• Manage Airbnb and ************* listings, including booking approvals, updates, and reservation management in accordance with company policies.
• Oversee daily guest house operations to ensure smooth check-in and check-out processes and overall operational efficiency.
• Ensure all guest house units are consistently maintained in a clean, safe, functional, and ready-to-occupy condition.
• Monitor cleanliness standards, toiletries supply, and equipment maintenance across all properties.
• Monitor daily booking reports and guest house account closing reports to ensure accuracy and operational tracking.
• Conduct regular inspections of guest houses, hostels, and buildings to ensure compliance with company standards.
• Coordinate guest house setup, operational readiness, and property activation for new units.
• Provide standby support for urgent operational issues and guest requests, including outside working hours when required.

2. Property Administration & Compliance

• Maintain and update all property-related records, documentation, and filing systems.
• Handle incoming correspondence, official documents, and property-related communication.
• Monitor and arrange payments for assessment tax, land tax, maintenance fees, sinking funds, utilities, and other property expenses.
• Prepare and submit budget approval requests for property-related expenditures.
• Manage business licence applications and renewals for all operational premises.

3. Building Maintenance & Facilities Management

• Coordinate maintenance works by liaising with technicians, contractors, and service providers for HQ and branch properties.
• Handle EC house maintenance requests and all property-related operational issues.
• Conduct property inspections to identify maintenance requirements and ensure building conditions are well maintained.
• Oversee renovation, repair, and improvement works from planning stage until completion.
• Ensure all maintenance works are completed within required timelines and quality standards.
• Maintain cleanliness and operational readiness of HQ office and other facilities.
• Support special improvement projects including Halal, GMP, and compliance-related works.

4. Human Resource & Immigration Administration

• Liaise with Immigration Department for foreign worker documentation and compliance matters.
• Handle permit applications, renewals, Employment Pass (ESD), and related submissions.
• Coordinate foreign worker repatriation processes in compliance with regulations.Maintain overtime (OT) records for general workers.
• Manage HR-related pending matters including plantation quota applications and regulatory follow-ups.

5. Finance & Administrative Support

• Assist in branch and general administrative operations.
• Prepare and issue invoices when required.
• Verify reports, claims, and supporting documents for accuracy and completeness.
• Maintain proper filing and administrative records.
• Support internal audit processes for company divisions when required.

6. Marketing, Leasing & Customer Service

• Promote guest house listings through online platforms and marketing channels.
• Source and manage tenants for rental properties.
• Handle enquiries from guests, tenants, landlords, and agents.
• Coordinate property viewing and tenancy arrangements.
• Liaise with stakeholders for tenancy agreements and property matters.
• Manage guest complaints and ensure high level of customer satisfaction.
• Provide after-hours customer support including weekends and public holidays when required.

7. ONLINE BOOKING & GUEST EXPERIENCE OPERATIONS

• Manage Airbnb and ************* accounts including listings, availability, pricing, and promotions.
• Monitor reservations, guest reviews, and booking schedules.
• Respond promptly and professionally to guest enquiries and messages.
• Manage guest check-in and check-out processes.
• Verify booking details and guest registration.
• Provide access instructions, house rules, and entry information.
• Manage secure access systems including door lock passwords and entry control.

8. GUEST HOUSE SETUP, HOUSEKEEPING & OPERATIONS READINESS

• Manage full setup of new guest house units from planning to operational readiness.
• Source furniture, appliances, and operational supplies.
• Coordinate decoration, furnishing, cleaning, painting, and preparation works.Conduct final inspections before property activation.
• Coordinate housekeeping activities to ensure cleanliness standards are met.Perform cleaning duties when required.
• Manage laundry operations including washing, drying, folding, and organisation.Ensure all units are consistently guest-ready.

9. AFTER-HOURS & EMERGENCY OPERATIONS SUPPORT

• Respond to emergency operational and guest-related issues when required.Provide support during weekends, public holidays, and outside office hours.Handle urgent property and operational matters as directed by management.Logistics & General Support
• Support Logistics Department in packing and operational activities when required.
• Assist during peak operational periods including nights, weekends, and public holidays.

Perform any ad-hoc duties assigned by Management from time to time.

10.Logistics & General Support
Support Logistics Department in packing and operational activities when required.
Assist during peak operational periods including nights, weekends, and public holidays.
Perform any ad-hoc duties assigned by Management from time to time.

Pay: RM1,800.00 - RM2,500.00 per month

Benefits:

• Cell phone reimbursement
• Free parking
• Maternity leave
• Opportunities for promotion
• Professional development

Work Location: In person