- Singapore West Region (Singapore) Singapore
B.S ENGINEERING CO PTE LTD Hiring! Full Time Customer Service Assistant in West Region (Singapore), Earn up to SGD 2,300 - Ricebowl
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Job Description
Responsibilities
Enquiry Handling: Log all customer enquiries and service requests accurately in the ERP/CRM system under supervision, with specific attention to prioritizing urgent service and breakdown calls."
Job Order Support: Generate basic job orders and assist in preparing the daily service schedule, verifying technician availability and accurate client/site contact details."
Documentation Support: Collect, file, and scan service reports, site photos, and completion documents, ensuring all critical client sign-offs are obtained for billing and audit purposes.
Customer Contact: Follow up with customers on job completion sign-offs or clarifications with guidance, and proactively update customers on the status of their service request or technician arrival time.
Data Maintenance: Update customer contact logs, service history records, and close out support tickets accurately in the CRM/ERP system.
Admin Assistance: Support general filing and administrative tasks, including the preparation of service records and project warranty handover packs for fire safety systems.
Any Job Duties as per assigned by Company
Job Order Support: Generate basic job orders and assist in preparing the daily service schedule, verifying technician availability and accurate client/site contact details."
Documentation Support: Collect, file, and scan service reports, site photos, and completion documents, ensuring all critical client sign-offs are obtained for billing and audit purposes.
Customer Contact: Follow up with customers on job completion sign-offs or clarifications with guidance, and proactively update customers on the status of their service request or technician arrival time.
Data Maintenance: Update customer contact logs, service history records, and close out support tickets accurately in the CRM/ERP system.
Admin Assistance: Support general filing and administrative tasks, including the preparation of service records and project warranty handover packs for fire safety systems.
Any Job Duties as per assigned by Company
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