- Clementi West Region (Singapore) Singapore
UE Park Avenue International Hiring! Full Time Guest Relations Officer - Executive (Front Office) in West Region (Singapore), Earn up to SGD 2,500 - Ricebowl
Guest Relations Officer - Executive (Front Office)
UE Park Avenue International
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Job Description
Responsibilities
Being at the frontline, the Guest Relations Officer is the first contact point when a guest check-in at a hotel. He/She will deliver exceptional guests' experience and manage guests professionally to promote positive impression.
Responsibilities
Ensure checking-in and out is done promptly and efficiently in accordance to the procedure of the Hotel
Give a warm welcome to guests on arrival and register them as well as issuing room keys by using the appropriate standards
Interact and attend to guest’s enquires
Handle cashiering duties
Maintain the filing system and required reports
Handle guest reservation using Opera system
Provide information about amenities, major attractions and hotel services.
Anticipate guest needs and build rapport with customers.
Ensure the safety, security and loss control policies and procedures are compiled with at the front counter and back office area.
Requirements
People orientated with excellent customer service skill
Communication skills (written/verbal)
Proficient in OPERA will be added advantage
Able to perform rotating shift, PH and weekends
UE PARK AVENUE INTERNATIONAL PTE. LTD.
The hospitality arm of United Engineers Limited, managed under the “Park Avenue” brand name, was established in 1998. Today, the Group operates and manages a total of 708 hotel rooms and serviced suites in four key nodes of Singapore:
Park Avenue Clemenceau
in
UE Square
,
Park Avenue Rochester
in the mixed-use development at one-north,
Park Avenue Changi
in
UE BizHub EAST
and
Park Avenue Robertson
at Kim Yam Road.
Responsibilities
Ensure checking-in and out is done promptly and efficiently in accordance to the procedure of the Hotel
Give a warm welcome to guests on arrival and register them as well as issuing room keys by using the appropriate standards
Interact and attend to guest’s enquires
Handle cashiering duties
Maintain the filing system and required reports
Handle guest reservation using Opera system
Provide information about amenities, major attractions and hotel services.
Anticipate guest needs and build rapport with customers.
Ensure the safety, security and loss control policies and procedures are compiled with at the front counter and back office area.
Requirements
People orientated with excellent customer service skill
Communication skills (written/verbal)
Proficient in OPERA will be added advantage
Able to perform rotating shift, PH and weekends
UE PARK AVENUE INTERNATIONAL PTE. LTD.
The hospitality arm of United Engineers Limited, managed under the “Park Avenue” brand name, was established in 1998. Today, the Group operates and manages a total of 708 hotel rooms and serviced suites in four key nodes of Singapore:
Park Avenue Clemenceau
in
UE Square
,
Park Avenue Rochester
in the mixed-use development at one-north,
Park Avenue Changi
in
UE BizHub EAST
and
Park Avenue Robertson
at Kim Yam Road.
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