Loka Made Hiring! Full Time Retail Assistant in Selangor - Ricebowl

Retail Assistant — Loka Made

• Loka Made @ Merdeka 118, Kuala Lumpur (1 pax)
• Tulis Lukis @ Pasar Seni, Kuala Lumpur (1 pax)

About us

Loka Made is a Malaysian cultural lifestyle brand established in 2015, on a mission to celebrate local heritage with a twist of imagination. From pop-up cards to postcards, stickers, keychains, and greeting cards, every product we make blends authentic Malaysian culture with playful, creative design. Our retail stores are where our story comes to life — and our retail team are the storytellers behind the counter.

About the role

As a Retail Assistant, you'll be the face of Loka Made — the first "hello" and the last "thank you" our customers hear. You'll guide customers through our products, help them find something worth treasuring, and keep our store running smoothly behind the scenes.

Key responsibilities

• Greet every customer warmly as they enter and leave, creating a welcoming atmosphere in-store.
• Guide customers' buying decisions by sharing product knowledge, answering questions, and making thoughtful recommendations.
• Actively promote and sell our products to help the store meet its sales targets.
• Scan barcodes and pack purchases quickly and accurately for a smooth checkout experience.
• Keep checkout counters, registers, and surrounding areas clean, organized, and clutter-free.
• Handle the cash register — count the opening float, process transactions, and balance the till at the end of each shift.
• Deposit daily cash receipts into the bank on the same business day and log the exact amounts in the daily cash record.
• Track all financial transactions on balance sheets and immediately flag any discrepancies to management.
• Collect and document customer feedback on our products and service to help us improve.
• Restock shelves, style merchandise displays, and rotate inventory to keep products fresh and available.

About you

• Minimum of 1 year of retail or customer service experience or experience within the retail industry.
• A warm, people-first attitude — you genuinely enjoy talking to and helping customers.
• Comfortable handling cash, POS systems, and basic numbers with accuracy.
• Detail-oriented and organized, even when the store gets busy.
• A team player who communicates openly and takes ownership of your shift.
• An interest in Malaysian culture and storytelling is a big plus — you'll be telling our story every day.