VAS SOLUTION ASIA SDN BHD Hiring! Full Time CUSTOMER SERVICE REPRESENTATIVE (ARENA MENTARI BANDAR SUNWAY) in Selangor, Earn up to MYR 3,000 - Ricebowl

Job Description

• Handle customer enquiries through phone calls, WhatsApp, email, and other communication channels.
• Provide accurate information and assistance regarding products, services, payments, and account matters.
• Handle customer complaints professionally and provide suitable solutions.
• Follow up with customers on outstanding issues and requests.
• Maintain proper records of customer interactions and update customer information in the system.
• Escalate complicated cases to the Supervisor or Team Leader when necessary.
• Achieve daily and monthly performance targets set by the company.
• Follow company policies, procedures, and customer service standards.
• Maintain strict confidentiality when handling customer information.
• Work closely with the Operations team and other departments to resolve customer issues.
• Participate in company training sessions to improve customer service skills and work performance.

Job Requirements

• Minimum SPM / Diploma or equivalent qualification.
• Good communication skills in Bahasa Malaysia and English.
• Good telephone etiquette and interpersonal skills.
• Ability to communicate politely and professionally with customers.
• Basic computer skills and familiarity with Microsoft Office.
• Ability to work independently and as part of a team.
• Responsible, punctual, disciplined, and willing to learn.
• Customer service or call centre experience is an advantage.
• Fresh graduates are welcome to apply.
• Malaysian citizens only.

Career Opportunities

• Attendance Allowance
• Performance Incentives
• Ranking Incentives
• Salary Increment Upon Confirmation
• Promotion Opportunities
• Annual Leave
• Medical Leave
• Maternity Leave
• Professional Development Opportunities
• Regular Training Provided
• Staff Get Staff Referral Rewards
• Company Events and Celebrations
• Friendly and Supportive Working Environment
• Convenient Access to Public Transportation

Work Details

• Work Location: In person
• Office: Arena Mentari, Bandar Sunway, Selangor
• Whatsapp us at ************* (HR)

Join our team and grow your career with us! We welcome motivated individuals who are eager to learn, develop their skills, and build a career in customer service.

Pay: RM2,500.00 - RM3,000.00 per month

Benefits:

• Additional leave
• Flexible schedule
• Maternity leave
• Opportunities for promotion
• Professional development

Work Location: In person