Executive Recruiters Hiring! Full Time Chief Operating Officer (Retail) in Selangor - Ricebowl

As a Chief Operating Officer, you will lead retail operations and supply chain to drive growth, efficiency, and scalable business execution.

Job Responsibilities:

Strategic Execution

• Partner closely with the CEO to translate business strategies into operational execution.
• Lead the implementation of strategic initiatives, ensuring timely delivery and measurable outcomes to improve sales productivity, revenue growth, and operational performance across all stores.
• Monitor execution progress, operational performance, and business results against established objectives.
• Continuously identify opportunities to improve operational efficiency, profitability, and organizational effectiveness.

Retail Operations Management

• Provide strategic leadership and oversee the overall performance of all retail outlets, ensuring operational excellence, consistency, and profitability.
• Lead multi-store operations, ensuring seamless day-to-day execution across all locations.
• Drive improvements in sales performance, store productivity, and customer experience.
• Develop, implement, and continuously improve standardized operating procedures (SOPs) across the retail network.

Supply Chain & Inventory Management

• Direct end-to-end supply chain operations to ensure efficiency, scalability, and uninterrupted product availability.
• Develop and execute procurement strategies that optimize cost, supplier performance, and supply continuity.
• Improve warehouse operations through enhanced productivity, inventory accuracy, and process optimization.
• Monitor inventory turnover, stock availability, replenishment cycles, and overall inventory health.

Systems & Process Development

• Develop, implement, and standardize SOPs to ensure operational consistency and compliance.
• Build scalable retail operations systems that support business growth.
• Design and implement performance management frameworks, KPIs, and operational dashboards.
• Establish structured training and development programs to enhance the capabilities of store and operations teams.

Requirements:

• Bachelor's Degree in Supply Chain Management, Business Administration, Retail Management, or a related discipline.
• Minimum of 10–15 years of progressive experience in retail operations, including significant experience in senior leadership roles.
• Demonstrated success managing large-scale retail networks or complex multi-site retail operations.
• Strong expertise in supply chain management, procurement, inventory planning, and warehouse operations.
• Proven experience managing high-SKU retail environments with effective assortment and inventory strategies.
• Strong leadership, people management, and stakeholder engagement skills, with the ability to lead large, geographically dispersed teams.
• Highly analytical with the ability to leverage data and operational metrics to support business decisions.