SPS Hiring! Full Time Enterprise Services Manager in - Ricebowl

*Note: This role is a 9 months maternity cover role.*

The Enterprise Services Manager supports the Enterprise Services Head within Corporate Real Estate Services, Integrated Workplace Management (CRES IWM) to ensure continuity of critical Enterprise Services operations, vendor governance, procurement support and transformation initiatives during the maternity cover period. The incumbent serves as the central coordination point across assigned Enterprise Services categories, overseeing operational performance, service governance, stakeholder engagement and project execution involving multiple outsourced service providers. The role is responsible for managing day-to-day service delivery, service provider performance, operational risk management, procurement support activities and project coordination while ensuring compliance with the client's governance, risk and control requirements.

About the Department:

Corporate Real Estate Services, Integrated Workplace Management (CRES IWM) comprises of Group Corporate Security, Facilities and Enterprise Services. It encompasses multiple disciplines to ensure on-going functionality, comfort, safety and efficiency of the building and workplace environment under CRES’s purview by integrating people, place, process and technology to drive enhanced workplace experience for the client's businesses and tenants. IWM Enterprises Services (IWM-ES) covers the bank-wide shared services related to workplace management and general business support services required to support the Bank’s operations carried out by its business and support units. These include mailroom managed services, postal and courier, records archival, secured asset disposal, office equipment, printed supplies and stationery, refreshment, transport services and workplace hospitality services.

Scope of Work:

1. Project & Transformation Support

(i) Support implementation of Enterprise Services transformation initiatives including but not limited to:

• Digital mailroom

• Records digitization

• Workflow automatiom

• Process improvement initiatives

(ii) Coordinate project activities involving business stakeholders, vendors and support functions

(iii) Coordinate implementation, testing and rollout activities.

(iv) Maintain project plans, action logs, issue registers, dependency tracking and reporting.

Support preparation of:

• Business cases

• Approval papers

• Management presentations

• Project status reports

2. Vendor and Contract Management

(i) Perform review and build business case for supplier proposals for alternative supply solutions where applicable for assigned Enterprise Services, such as part of transformation initiatives, including accelerated secure destruction of archived records, digitization of archived records, digital mailroom, managed courier services.

(ii) Ensure compliance with the Requisition, Procurement and Payment (RPP) Policy and Guidelines, and CRES Procurement Procedures

(iii) Monitor contract expiry timelines, collaborate with CRES Central Procurement Office (CPO) and relevant stakeholders to plan and execute sourcing activities related extension/ renewal/ Request for Proposal or Quotation) for assigned categories, including

• Requirements consolidation

• Scope specifications

• Tender documentation preparation

• Technical and commercial evaluations

• Negotiation support

• Approval coordination

• Contract award administration

(iv) Support governance and administration of Enterprise Services contracts.

(v) Carry out supplier onboarding and transition activities where required.

(vi) Coordinate service provider performance reviews and governance meetings.

(vii) Track contract obligations, service credits, key deliverables and supplier commitments.

3. Service Delivery Management

(i) Act as the primary coordination point between stakeholders and Enterprise Services service providers.

(ii) Monitor service performance across assigned Enterprise Services categories, ensuring compliance with contractual obligations, service levels and operational requirements.

(iii) Manage operational escalations, service incidents and issue resolution activities.

4. Governance, Risk & Compliance

(i) Perform supplier due diligence reviews, including the vendor due diligence review, to assess vendor suitability, compliance, and risk exposure.

(ii) Carry out Third-Party Risk Assessment (TPRA) related activities in a timely manner

(iii) Ensure operational records, vendor documentation and procurement artefacts are maintained in accordance with governance requirements.

(iv) Coordinate audit requests, management responses and remediation tracking

(v) Support risk identification, incident management and issue escalation activities.

(vi) Ensure adherence to the bank policies, procurement procedures and applicable regulatory requirements.

(vii) Complete compliance mandatory trainings and conduct of day-to-day responsibilities in a manner that demonstrates alignment with the Bank’s focus on risk culture.

Key Deliverables

Operational Continuity

• Stable delivery of mailroom and courier services.

• Uninterrupted stationery and office consumables fulfilment.

• Effective oversight of cheque book printing and security print services.

Vendor Governance

• Regular service reviews completed.

• Vendor performance monitored and escalations managed.

• Contract milestones and renewal timelines tracked.

Risk & Compliance

• TPRA and vendor due diligence activities completed on time.

• Audit and compliance requirements supported.

• Governance documentation maintained and current.

Transformation Support

• Progress tracking and coordination of digitization initiatives.

• Delivery support for workflow automation and process improvement projects.

Key Skills:

1. Minimum six (6) years’ relevant working experience.

2. Strong project management, procurement and strategic sourcing knowledge.

3. Experience developing business cases, executive presentations, project proposals, and memo approvals.

4. Ability contract administration, contract management.

5. Knowledge of supplier due diligence, third-party risk assessment, and governance requirements.

6. Ability to liaise effectively with business stakeholders, legal, risk, compliance, and suppliers.

7. Strong project coordination, documentation, and procurement process management skills.