- Jalan Bahagia Singapore Singapore
TDCX (SG) PTE. LTD Hiring! Full Time Mandarin Speaking Customer Support Specialist | Entry-Level Welcome | East in , Earn up to SGD 3,300 - Ricebowl
Mandarin Speaking Customer Support Specialist | Entry-Level Welcome | East
TDCX (SG) PTE. LTD
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Job Description
Responsibilities
Working Hours: 8 AM to 5:30 PM (Monday to Friday)
Attractive Basic Salary + Monthly KPI Incentive
Training Period: up to 4 weeks (Required to pass certification)
Commencement Date: 10 Nov 2026
What is your mission?
You’ll help us deliver excellent service to our partner brands by performing these tasks:
Provide excellent support experience to customers via all relevant communication channels such as phone lines, emails etc.
Identify customer's needs, researching any existing issue to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified.
Ensure first contact resolution and effective follow-up with service partners and internal departments to ensure case closure in accordance to our service standards.
Provide constructive feedback on tools, resources, procedures, and guidelines to enhance workflow and the customer experience.
Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures.
Build sustainable relationships and engage customers by taking the extra mile.
Perform other duties and responsibilities that may be assigned to you by the management within your category of employment in the organization and for the effective implementation, maintenance, and continual improvement of the Quality Management System of TDCX.
Who are we looking for?
Diploma or GCE ‘O’ Level with 2 years of experience in handling contact centre cases in a call centre/ service industry environment.
Effectively bilingual and articulate with a strong command of spoken and written of English and Mandarin to liaise with Mandarin speaking customers.
Proficient in MS Office applications with excellent keyboard skills
Possess good customer handling skills with a positive mindset
Strong time management skills and motivation to exceed expectations.
Comfortable working with computers and multiple systems.
Attractive Basic Salary + Monthly KPI Incentive
Training Period: up to 4 weeks (Required to pass certification)
Commencement Date: 10 Nov 2026
What is your mission?
You’ll help us deliver excellent service to our partner brands by performing these tasks:
Provide excellent support experience to customers via all relevant communication channels such as phone lines, emails etc.
Identify customer's needs, researching any existing issue to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified.
Ensure first contact resolution and effective follow-up with service partners and internal departments to ensure case closure in accordance to our service standards.
Provide constructive feedback on tools, resources, procedures, and guidelines to enhance workflow and the customer experience.
Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures.
Build sustainable relationships and engage customers by taking the extra mile.
Perform other duties and responsibilities that may be assigned to you by the management within your category of employment in the organization and for the effective implementation, maintenance, and continual improvement of the Quality Management System of TDCX.
Who are we looking for?
Diploma or GCE ‘O’ Level with 2 years of experience in handling contact centre cases in a call centre/ service industry environment.
Effectively bilingual and articulate with a strong command of spoken and written of English and Mandarin to liaise with Mandarin speaking customers.
Proficient in MS Office applications with excellent keyboard skills
Possess good customer handling skills with a positive mindset
Strong time management skills and motivation to exceed expectations.
Comfortable working with computers and multiple systems.
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