Transcosmos Malaysia Hiring! Full Time Customer Service Executive, Night Shift ( Non-Sales ) in Federal Territory, Earn up to MYR 4,500 - Ricebowl

Call Centre Agent – Customer Service & Technical Support

Location: Sunway Visio Tower
Employment Type: Full-Time
Industry: Home Appliances & Consumer Electronics

Job Overview

We are looking for a Call Centre Agent to join our team and be the primary point of contact for customers. You will provide excellent customer service and technical support by assisting customers with inquiries related to home appliances and consumer gadgets.

The ideal candidate should have good communication skills, a customer-focused attitude, and the ability to troubleshoot and resolve customer issues professionally.

Key Responsibilities

• Handle customer inquiries through calls, emails, live chat, and other communication channels.
• Provide accurate information and assistance regarding home appliances and consumer gadgets.
• Troubleshoot basic technical issues and guide customers through appropriate solutions.
• Handle customer complaints professionally and work towards achieving customer satisfaction.
• Identify complex or unresolved issues and escalate them to the relevant department or senior staff.
• Accurately record customer interactions, transactions, and feedback in the CRM system.
• Follow company procedures and service standards when handling customer requests.
• Identify opportunities to improve customer service processes and overall service quality.
• Achieve individual and team performance targets, including response time, customer satisfaction, and other KPIs.

Requirements

• Good verbal and written communication skills.
• Customer service or call centre experience is an added advantage.
• Comfortable handling customer inquiries and complaints.
• Good problem-solving and troubleshooting skills.
• Able to work independently and as part of a team.
• Positive attitude, patient, and customer-focused.
• Willing to learn about home appliances, consumer gadgets, and technical troubleshooting.
• Basic computer skills and familiarity with CRM systems are an advantage.

What We Offer

• Full-time employment
• Training and guidance provided
• Opportunities to develop customer service and technical support skills
• Supportive working environment
• Career growth opportunities

Interested candidates are encouraged to apply with an updated resume.

Pay: RM4,000.00 - RM4,500.00 per month

Benefits:

• Health insurance
• Opportunities for promotion
• Professional development

Work Location: In person