ZUS COFFEE Hiring! Full Time Regional Site Reliability Engineer (SRE) in - Ricebowl

 Qualification & Experience

• 4+ years experience in Site Reliability Engineering, DevOps, or Production Engineering
• Experience supporting distributed microservices architecture
• Experience operating high-traffic production systems

Technical Skills

Cloud & Infrastructure Management

• Primary Platform: Extensive experience with AWS ecosystem management.
• Compute & Orchestration: Hands-on expertise in AWS ECS (Fargate & EC2 launch types) and Docker containerization.
• Networking: Proficient in VPC configuration, Application Load Balancers (ALB), and Network Load Balancers (NLB).
• Scaling: Experienced in managing Auto Scaling to maintain high-traffic production environments.

Programming & Automation

• Application Support: Proven ability to support and optimize distributed microservices written in Go (Golang) and Node.js.
• Automation & Scripting: Skilled in developing internal tools and automation scripts using Go, Python, and Bash.
• Infrastructure as Code (IaC): Experienced in automating infrastructure using Terraform or CloudFormation.

Additional:

• Experience managing multi-region infrastructure
• Experience operating high-scale microservices systems
• Knowledge of service mesh architectures
• Experience with AWS ECR, Lambda, or event-driven architecture
• Experience with cost optimization in AWS

Position Responsibilities

Production Reliability & Availability

• Ensure high availability and performance of production services across multiple regions
• Define and maintain Service Level Objectives (SLOs), Service Level Indicators (SLIs), and error budgets
• Lead incident response and root cause analysis (RCA) for production issues
• Improve system resilience through fault tolerance, redundancy, and graceful degradation

Cloud Infrastructure & Platform Operations

• Operate and optimize containerized services running on AWS ECS
• Manage cloud infrastructure including:
• AWS ECS
• Application Load Balancers
• Auto Scaling
• CloudWatch
• VPC networking
• Ensure reliable deployment pipelines and infrastructure consistency.

Microservices Reliability Engineering

• Support and optimize Go and Node.js microservices
• Improve service performance, scalability, and fault tolerance
• Implement health checks, circuit breakers, and retry strategies
• Collaborate with development teams to improve service architecture.

Observability & Monitoring

• Implement and maintain observability systems including
• Metrics
• Logging
• Distributed tracing
• Build dashboards and alerts to detect system issues early
• Improve monitoring using tools such as:
• Prometheus / Grafana
• AWS CloudWatch
• OpenTelemetry
• Build and maintain CI/CD pipelines for microservices
• Automate infrastructure and operational tasks using:
• Infrastructure as Code (Terraform / CloudFormation)
• Scripts or internal tooling
• Improve deployment reliability and reduce manual intervention

Incident Management & Operational Excellence

• Participate in on-call rotations
• Drive blameless postmortems
• Implement preventive actions to eliminate recurring incidents
• Continuously improve operational runbooks and response processes