Bafang International Travel Hiring! Full Time Operations Coordinator in WP Kuala Lumpur, Earn up to MYR 4,000 - Ricebowl

Possess a Diploma in a relevant field (e.g., Tourism, Hospitality, Business Administration).

Demonstrate 1-2 years of hands-on experience in travel operations or a similar role within the tourism industry.

Proficiency in English and Bahasa Malaysia is essential; Mandarin language skills are a significant advantage.

Strong understanding of the travel and tourism landscape, including destinations, attractions, and travel trends.

Excellent communication, interpersonal, and problem-solving skills to effectively interact with diverse clientele and stakeholders.

Ability to work effectively in a fast-paced, dynamic environment and manage multiple tasks simultaneously.

Manage and oversee daily travel operations, ensuring smooth execution of tour packages and client itineraries.

Coordinate with suppliers, hotels, airlines, and ground handlers to confirm bookings, manage logistics, and resolve any operational issues.

Handle customer inquiries, provide exceptional service, and address client concerns promptly and effectively to ensure customer satisfaction.

Assist in the development and implementation of new travel products and services, incorporating market trends and customer feedback.

Maintain accurate records of bookings, payments, and operational expenses, and prepare regular reports for management.

Utilize booking systems and other relevant software to manage reservations, track inventory, and generate necessary documentation.

Collaborate with the sales team to provide operational support, ensuring seamless handover of client information and requirements.

Conduct research on destinations and travel trends to enhance product offerings and provide valuable insights to the team.