You will assist the Manager or Assistant Manager, Housekeeping in overseeing the daily housekeeping operations in our Serviced Residence. This includes creating a sense of home away from home for our residence and ensuring the cleanliness of our residents' homes, public area and linen are in accordance with our established procedures and guidelines. You will report directly to the Manager or Assistant Manager, Housekeeping.
Responsibilities
You will:
Assist to review standards according to operating procedures and provide support in preparing operational reports to the Management
Promote teamwork and quality service within the team and coordination with the other departments
Manage room attendants, linen attendants and contractors during daily operations
Organise and provide on-job-training programmes for employees and train new room attendants
Inspect apartments and public areas for maintenance and cleanliness, ensuring each section maintains an excellent standard of resident satisfaction
Ensure a smooth check-in and check-out process for all residents
Report any damage and maintenance defects to the Engineering Department
Attend to all residents’ queries and needs, especially those of VIP residents
Schedule and conduct periodical cleaning programmes
Perform monthly stock-taking of all linens, uniforms, equipment, supplies and items
Perform daily checks to ensure no linen or equipment abuse
Assume cleaning responsibilities when required
Perform related tasks as assigned
Job Requirements
You have:
At least 3 years of experience as an Attendant, Housekeeping
At least a higher secondary education is preferred
Supervisory skills
Passion for coaching and guiding
Willingness to perform shifts
ABOUT US
The Ascott Limited (Ascott) is one of the leading international lodging owner-operators, with headquarters in Singapore. The company’s serviced residence and hotel brands include Ascott, Citadines, Somerset, Quest, The Crest Collection, lyf, HARRIS, FOX HARRIS, YELLO, POP!,Preference and HARRIS Vertu, with each brand catering to the distinct needs of our guests.
We have a portfolio of more than 100,000 units in more than 170 cities across over 30 countries. From fully funished residences to hotels, Ascott offers the perfect blend of quality services and accommodation choices favoured by long stay and transcient and leisure travellers. Ascott is internationally recognized for its brands, winning awards and accolades including the prestigious World Travel Awards for the category of “Leading Serviced Apartment Brand” in various countries that it operates in.
As an employer, The Ascott Limited is proud to be recognised by Tripartite Alliance for Fair & Progressive Employment Practices (TAFEP) as a Human Capital Partner (HCPartner), and commended for our efforts in investing in human capital development and adopting fair and progressive workplace practices.
We are a wholly-owned subsidiary of CapitaLand Limited.