Randstad Hiring! Full Time Operations Support Officer (Fresh Grads Are Welcome To Apply) in WP Kuala Lumpur - Ricebowl

about the company
Our client is a premier global provider of property, casualty, and commercial insurance solutions operating in over 50 countries. They deliver risk management, corporate liability, and personal lines coverage to businesses of all sizes and high-net-worth individuals worldwide. Known for exceptional financial strength, underwriting discipline, and global operational scale, the organization fosters a performance-driven culture focused on operational excellence, innovation, and continuous improvement.

about the job

• Transaction Processing: Accurately execute commercial policy renewals, endorsements, and updates according to underwriting guidelines and established turnaround times (TAT).

• Stakeholder Support: Partner with underwriters, shared service centers, and quality assurance teams to resolve queries and maintain service consistency.

• Compliance & Quality: Adhere strictly to regulatory standards, internal governance, and audit requirements while maintaining detailed workflow logs.

• Continuous Improvement: Identify process bottlenecks, propose automation or workflow enhancements, and participate in team training and operational efficiency projects.