REACH Community Services Ltd Hiring! Full Time Assistant Head of Department, Counselling and Mental Health Service in , Earn up to SGD 8,000 - Ricebowl

Description

The Assistant Head of Department supports the Head of Department in providing strategic, clinical and operational leadership for REACH Counselling and Mental Health (RCMH). The role translates the department’s direction into effective services, sound practice standards and sustainable systems that deliver quality outcomes for individuals and families.

Working closely with the Head of Department, the Assistant Head oversees service delivery, clinical governance, staff capability, programme development, partnerships and departmental operations. The incumbent also maintains a selected practice or supervisory portfolio, provides leadership for complex and high-risk matters, and deputises for the Head of Department when required.

Roles and Duties

A)

· Support the Head of Department in developing and implementing RCMH’s strategy, annual workplan, service priorities and performance targets.

· Translate organisational and sector priorities into service models, programmes, workflows and implementation plans.

· Monitor service demand, client outcomes, capacity, caseloads and emerging needs, and recommend timely service improvements.

· Lead assigned departmental initiatives and deputise for the Head of Department in designated meetings and decision-making forums.

· Contribute to departmental budgeting, resource allocation, manpower planning and risk management to support sustainable service delivery.

B)

· Strengthen clinical governance through clear practice standards, protocols, documentation requirements, case review processes and quality assurance mechanisms.

· Provide consultation and direction for complex, high-risk and ethically challenging cases, including escalation and safety planning.

· Conduct case audits and review service data, incidents, feedback and outcomes to identify practice gaps and improvement priorities.

· Promote evidence-informed, trauma-informed and culturally responsive practice across counselling and mental health services.

· Maintain a selected clinical or supervisory portfolio, where required, to remain connected to frontline practice.

C)

· Supervise and support assigned team leads and practitioners, setting clear expectations and fostering accountability, collaboration and psychological safety.

· Support recruitment, onboarding, deployment, performance management, succession planning and retention of staff.

· Identify competency gaps and develop supervision, training, coaching and professional development plans.

· Build leadership capacity among senior practitioners and emerging leaders to ensure continuity of service and practice standards.

· Promote staff wellbeing and sustainable practice, including appropriate workload management and support following critical incidents.

D)

· Oversee departmental workflows, service standards, record management, data quality and timely reporting to management, funders and relevant authorities.

· Track key performance indicators, client outcomes, utilisation, waiting time, caseload distribution and budget performance, and follow through on corrective actions.

· Ensure compliance with organisational policies, funding requirements, professional ethics, data protection, safety requirements and applicable legal or regulatory standards.

· Support audits, incident reviews, business continuity planning and the management of operational and clinical risks.

E)

· Lead or support the design, implementation and evaluation of counselling and mental health programmes, service innovations and research or evaluation initiatives.

· Develop strategic partnerships and referral pathways with government agencies, healthcare providers, social service agencies, community partners, funders and professional bodies.

· Represent RCMH in assigned internal and external platforms, and contribute professional perspectives to cross-departmental and sector initiatives.

· Undertake other responsibilities, projects and duties assigned by the Head of Department or Cluster Head.

Requirements

· Recognised Master’s degree in Counselling, Psychology, Social Work or a related discipline.

· At least 10 years of relevant experience in counselling, mental health or social services, including substantial supervisory or management experience.

· Relevant professional registration or accreditation, where applicable; recognized supervision credentials are an advantage.

· Demonstrated experience in clinical governance, complex case consultation, service or programme development, and quality improvement.

· Strong people leadership, supervision, coaching and change management capabilities.

· Sound understanding of the Singapore social service and mental health landscape, relevant policies, ethical requirements and inter-agency systems.

· Strong analytical, planning and problem-solving skills, with the ability to use service data and evidence to guide decisions.

· Excellent communication, stakeholder engagement and partnership-building skills across frontline, management and external stakeholders.

· Able to exercise sound judgement, manage competing priorities and respond calmly to complex or high-risk situations.

Pay: $7,000.00 - $8,000.00 per month

Work Location: In person