Lindo Wellness Hiring! Full Time Customer Service Executive in Federal Territory, Earn up to MYR 2,700 - Ricebowl

Lindo Clinic is looking for a friendly, proactive, and customer-oriented Customer Service Executive to join our team. The successful candidate will be responsible for providing excellent customer service, managing client enquiries, coordinating appointments, and ensuring a smooth and positive experience for our customers.

If you enjoy interacting with people, have good communication skills, and are passionate about beauty, wellness, and aesthetic services, we would love to hear from you!

Key Responsibilities

• Handle customer enquiries through WhatsApp, phone calls, social media, and other communication channels.
• Respond promptly and professionally to customer questions regarding clinic services, treatments, promotions, and appointments.
• Schedule, confirm, and manage customer appointments.
• Follow up with customers on enquiries, appointments, and post-treatment feedback.
• Coordinate with doctors, beauticians, and the sales team to ensure smooth daily clinic operations.
• Maintain accurate customer records and update the customer database.
• Assist in converting enquiries into confirmed appointments through effective communication and follow-up.
• Handle customer feedback and complaints professionally.
• Support customer retention initiatives and promotional campaigns.
• Perform other administrative and customer service duties as assigned by management.

Requirements

• Minimum SPM qualification or equivalent.
• Previous experience in customer service, receptionist, sales support, or the beauty and aesthetic industry is an advantage.
• Good verbal and written communication skills in Bahasa Malaysia and English.
• Comfortable using WhatsApp, social media platforms, and basic computer applications.
• Pleasant personality, patient, responsible, and customer-focused.
• Able to multitask, work independently, and collaborate with a team.
• Strong follow-up skills and a positive attitude towards achieving customer service targets.
• Willing to work on-site in Kuala Lumpur.

Working Details

• Working Days: Tuesday – Saturday
• Working Hours: 10:00 AM – 7:00 PM
• Employment Type: Full-time
• Work Location: The Icon, Jalan Tun Razak, Kuala Lumpur

Pay: Up to RM2,700.00 per month

Benefits:

• Meal provided
• Opportunities for promotion

Work Location: In person