About the role

Provide responsive first- and second-level onsite IT support during a defined cover period. Assist VIP users, including traders, and coordinate with technology teams to protect daily business continuity.

Key responsibilities

· Act as the onsite contact forL1 and L2 end-user incidents and service requests throughout the agreed assignment.

· Troubleshoot desktop and laptop hardware, Windows, software and peripheral issues and coordinate escalation where required.

· Support VIP users and traderswith clear updates, prompt issue assessment and effective prioritisation.

· Assist with trading-application incidents within the desktop-support remit and engage specialist application teams for deeper issues.

· Keep support records and hand overs complete and follow agreed security and service procedures.

Required skills and experience

· Hands-on onsite desktop-supportexperience and a strong customer-service approach.

· Experience supporting VIPusers, executives or traders in a time-sensitive environment.

· Good technical trouble shooting and communication skills, with the ability to work independently and escalate appropriately.

· Availability for the full assignment from 1 December 2026 to 4 January 2027.

Preferred skills

Familiarity with Bloomberg, WEBICE or similar trading platforms is an advantage.

Assignment information

No standby is stated. The salary is a monthly base rate; payment for partial months will follow the agreed employment terms.