GSR Solution Malaysia Sdn. Bhd. Hiring! Full Time Customer Support (Proficient In Mandarin) in WP Kuala Lumpur, Earn up to MYR 4,500 - Ricebowl

Bachelor's degree or above.

Native or fluent both Mandarin and Bahasa Malaysia language proficiency. Good command of English, both written and spoken.

Prior experience in customer service, customer support, call centers, or the gaming industry preferred.

Competent in MS Office (Word, Excel, etc.).

Excellent communication skills with strong empathy.

Open to Malaysian citizens and applicants with valid working rights in Malaysia.

Candidates must be willing to work on a rotational shift schedule, including weekends and public holidays.

Deliver customer service to players via live chat, email, tickets, and app‑store reviews to enhance user satisfaction.

Address player inquiries and complaints; escalate to headquarters when necessary.

Gather and summarize player feedback, conduct user research based on business needs.

Support localization tasks such as FAQs, emails, and scripts.