Arvato Systems Malaysia Hiring! Full Time IT Executive in Federal Territory - Ricebowl

Responsibilities:

Incident and Service Management:

• Act as the primary point of contact for all IT incidents and service requests, providing timely and professional support via phone, email, and in-person.
• Log, prioritize, and assign incidents and service requests using Jira ITSM tool, ensuring accurate documentation and resolution tracking.
• Take ownership of incidents, manage them through to resolution, and escalate to appropriate teams when necessary to ensure SLA compliance.

Technical Support, System and Network Administration, and Application Management:

• Provide Level 1 and Level 2 support for laptops, standard applications, customized business application and IT infrastructure components.
• Manage user accounts, permissions, access controls, and perform routine backups.
• Troubleshoot and resolve issues related to network connectivity, infrastructure components (e.g. printers, access control systems, CCTV) and conduct root cause analysis for recurring problems.
• Collaborate with corporate in managing network infrastructure including setup, installation and maintenance of network switches, wireless access points and controllers.
• Lead in the setup, configuration, and support of Video Conferencing (VC) equipment including Microsoft Teams Rooms (MTR) and integrated VC solutions for meetings, events, and conferences.

Asset Management and Procurement:

• Oversee the lifecycle of IT assets, including procurement, configuration, maintenance, and disposal.
• Coordinate with vendors for quotations, purchase orders, and delivery logistics, ensuring compliance with contracts and budgetary constraints.
• Maintain accurate records of licenses, contracts, and statutory compliance related to IT assets and services.

Security and Compliance:

• Implement and enforce security policies and procedures to safeguard the company's IT infrastructure from cyber threats.
• Monitor and maintain compliance with quality standards, service level agreements, and regulatory requirements.
• Support Vulnerability Management activities by coordinating the remediation of identified vulnerabilities, following up with relevant stakeholders, and working with Corporate IT teams to ensure timely resolution.
• Support ISMS audit activities, including audit preparation, evidence collection and coordination, follow-up of audit findings and corrective actions, and continuous compliance with ISO 27001 requirements.
• Manage incident response initiatives in the event of a security breach or system failure.

Corporate IT Projects and Initiatives:

• Actively participate in Corporate IT projects and initiatives, representing local IT and contributing to implementation, testing, rollout, and operational activities.
• Coordinate with Corporate IT teams and local stakeholders to support the implementation of global IT solutions, standards, and initiatives within the local environment.
• Track project activities, issues, dependencies, and required actions, and provide progress updates to relevant stakeholders.
• Support the transition of completed Corporate IT projects into ongoing local IT operations.

Vendor and Partner Management:

• Engage with vendors and partners to resolve technical issues related to hardware, software, and IT services.
• Liaise with authorized service providers for warranty claims, replacements, and service maintenance.

Requirements:

• Bachelor’s degree in computer science, Information Technology, or related field preferred.
• Minimum 4 years or above working experience in the IT field.
• Familiar with incident management systems and ITIL framework practices.
• Effective communication skills with a customer-focused approach while maintaining and complying the ISMS standards and compliances.
• Ability to manage multiple priorities and work effectively under pressure.
• Possess continuous improvement and digitalization initiatives mindset.
• High Integrity and demonstrate sound work ethics, promoting a professional and respectful work environment.
• Demonstrate strong problem ownership by going beyond immediate issue resolution to identify underlying root causes, implement sustainable corrective actions, and prevent recurrence.