- Choa Chu Kang Southwest (Singapore) Singapore
Acme Employment Agency Hiring! Full Time Head waiter-waitress in Southwest (Singapore), Earn up to SGD 5,000 - Ricebowl
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Job Description
Responsibilities
We are looking for an experienced and customer-focused
Head Waiter / Waitress
to lead the service team and ensure smooth daily front-of-house operations.
The Head Waiter / Waitress will supervise service staff, coordinate table service, maintain high customer service standards and assist the Restaurant Manager with daily operations.
Key Responsibilities
1. Front-of-House Operations
Oversee daily restaurant service operations.
Coordinate the seating and table service process.
Ensure tables, dining areas and service stations are clean and properly prepared.
Monitor service flow during peak periods.
Ensure orders are served accurately and promptly.
2. Staff Supervision
Lead and supervise waiters, waitresses and service crew.
Allocate tables and duties to service staff.
Brief the team before each shift on reservations, promotions, special requests and operational matters.
Train new staff on service standards, menu knowledge and restaurant procedures.
Monitor staff attendance, grooming, punctuality and performance.
Provide guidance and support during busy service periods.
3. Customer Service
Welcome and assist customers in a friendly and professional manner.
Explain menu items, promotions and special offers when required.
Take or oversee customer orders accurately.
Attend to customer requests and special requirements.
Handle customer feedback and complaints professionally.
Ensure customers receive a pleasant dining experience.
4. Food & Beverage Service
Ensure food and beverages are served according to restaurant standards.
Coordinate with the kitchen and bar to ensure timely order preparation.
Check food presentation and order accuracy before serving.
Monitor table clearing, resetting and overall dining area presentation.
Assist with special events, group bookings and VIP customers.
5. Sales & Upselling
Encourage the service team to promote suitable menu items, beverages, promotions and set menus.
Support the restaurant in achieving sales targets.
Monitor staff upselling and service performance.
Maintain good customer relationships to encourage repeat visits.
6. Opening & Closing Duties
Assist with daily opening and closing procedures.
Ensure service stations are fully stocked.
Check cutlery, crockery, glassware, menus and other service items.
Ensure the restaurant is clean and properly prepared for the next shift.
7. Coordination & Reporting
Communicate closely with the Restaurant Manager and kitchen team.
Report service issues, customer feedback and staff matters to management.
Assist with stock checks and service equipment inventory.
Support management with daily operational and service reports.
Requirements
Minimum
2–3 years of experience in restaurant or F&B service
, preferably with supervisory experience.
Good knowledge of food and beverage service.
Strong customer service and communication skills.
Able to lead and motivate a service team.
Pleasant, confident and professional personality.
Good problem-solving skills.
Well-groomed and presentable.
Able to work in a fast-paced environment.
Willing to work shifts, weekends and public holidays.
Head Waiter / Waitress
to lead the service team and ensure smooth daily front-of-house operations.
The Head Waiter / Waitress will supervise service staff, coordinate table service, maintain high customer service standards and assist the Restaurant Manager with daily operations.
Key Responsibilities
1. Front-of-House Operations
Oversee daily restaurant service operations.
Coordinate the seating and table service process.
Ensure tables, dining areas and service stations are clean and properly prepared.
Monitor service flow during peak periods.
Ensure orders are served accurately and promptly.
2. Staff Supervision
Lead and supervise waiters, waitresses and service crew.
Allocate tables and duties to service staff.
Brief the team before each shift on reservations, promotions, special requests and operational matters.
Train new staff on service standards, menu knowledge and restaurant procedures.
Monitor staff attendance, grooming, punctuality and performance.
Provide guidance and support during busy service periods.
3. Customer Service
Welcome and assist customers in a friendly and professional manner.
Explain menu items, promotions and special offers when required.
Take or oversee customer orders accurately.
Attend to customer requests and special requirements.
Handle customer feedback and complaints professionally.
Ensure customers receive a pleasant dining experience.
4. Food & Beverage Service
Ensure food and beverages are served according to restaurant standards.
Coordinate with the kitchen and bar to ensure timely order preparation.
Check food presentation and order accuracy before serving.
Monitor table clearing, resetting and overall dining area presentation.
Assist with special events, group bookings and VIP customers.
5. Sales & Upselling
Encourage the service team to promote suitable menu items, beverages, promotions and set menus.
Support the restaurant in achieving sales targets.
Monitor staff upselling and service performance.
Maintain good customer relationships to encourage repeat visits.
6. Opening & Closing Duties
Assist with daily opening and closing procedures.
Ensure service stations are fully stocked.
Check cutlery, crockery, glassware, menus and other service items.
Ensure the restaurant is clean and properly prepared for the next shift.
7. Coordination & Reporting
Communicate closely with the Restaurant Manager and kitchen team.
Report service issues, customer feedback and staff matters to management.
Assist with stock checks and service equipment inventory.
Support management with daily operational and service reports.
Requirements
Minimum
2–3 years of experience in restaurant or F&B service
, preferably with supervisory experience.
Good knowledge of food and beverage service.
Strong customer service and communication skills.
Able to lead and motivate a service team.
Pleasant, confident and professional personality.
Good problem-solving skills.
Well-groomed and presentable.
Able to work in a fast-paced environment.
Willing to work shifts, weekends and public holidays.
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