- Singapore
Paradigm Recruitment Pte Ltd Hiring! Full Time Call Centre (1 year Contract Renewable) in , Earn up to SGD 3,500 - Ricebowl
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Job Description
Responsibilities
Key Responsibilities
Handle inbound calls from customers regarding insurance policies, claims, coverage, premiums, and general enquiries.
Provide accurate and timely information while delivering a high standard of customer service.
Assist customers with policy servicing requests, updates, and administrative matters.
Handle customer feedback and complaints professionally, escalating complex cases where necessary.
Perform follow-up calls and outbound calls when required.
Maintain accurate records of customer interactions and update information in the system.
Ensure all customer interactions comply with company policies, procedures, and regulatory requirements.
Work closely with internal departments to resolve customer enquiries and service issues.
Meet established service standards, call quality, and productivity targets.
Job Requirements
Diploma/Degree in any discipline.
Minimum 1 year of experience in a
call centre, customer service, banking, or insurance environment
preferred.
Strong communication and interpersonal skills.
Customer-focused with good problem-solving abilities.
Comfortable handling high-volume calls and working in a fast-paced environment.
Good computer skills and ability to navigate multiple systems.
Able to commit to a
1-year contract
.
Alex
R2197438
Paradigm Recruitment focuses on delivering high quality recruitment service in the Financial services space. Here at Paradigm Recruitment, we believe success begins with the first handshake, so let your first step to success be with us!
Handle inbound calls from customers regarding insurance policies, claims, coverage, premiums, and general enquiries.
Provide accurate and timely information while delivering a high standard of customer service.
Assist customers with policy servicing requests, updates, and administrative matters.
Handle customer feedback and complaints professionally, escalating complex cases where necessary.
Perform follow-up calls and outbound calls when required.
Maintain accurate records of customer interactions and update information in the system.
Ensure all customer interactions comply with company policies, procedures, and regulatory requirements.
Work closely with internal departments to resolve customer enquiries and service issues.
Meet established service standards, call quality, and productivity targets.
Job Requirements
Diploma/Degree in any discipline.
Minimum 1 year of experience in a
call centre, customer service, banking, or insurance environment
preferred.
Strong communication and interpersonal skills.
Customer-focused with good problem-solving abilities.
Comfortable handling high-volume calls and working in a fast-paced environment.
Good computer skills and ability to navigate multiple systems.
Able to commit to a
1-year contract
.
Alex
R2197438
Paradigm Recruitment focuses on delivering high quality recruitment service in the Financial services space. Here at Paradigm Recruitment, we believe success begins with the first handshake, so let your first step to success be with us!
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