City Properties Hiring! Full Time CUSTOMER SERVICE OFFICER (SHOPPING MALL CONCIERGE) in Federal Territory, Earn up to MYR 2,500 - Ricebowl

Job description:

Why Join Us:

• Team Activities
• Team Birthday celebration
• Medical insurance coverage/allowance
• Positive and energetic team

The successful candidate will be responsible for:

• To assist in overseeing the daily shopping mall operations of Customer Service (CS) at Info Counter,
• To work closely with all retailers on operational issues of the mall and to ensure that all policies in the Retailers’ Handbook are adhered to,
• To constantly improve and deliver excellent customer services to all customers (both shoppers and retailers),
• To liaise with Marketing Department to assist in ensuring all events and promotions are executed smoothly and information is distributed correctly and accurately,
• To be able to convert walk-in potential customers into revenue and income generating customers for the company by giving them the best customer service experience,
• To ensure the cleanliness and tidiness of info counter and equipment under the care of Customer Service Department,
• To attend to customers' complaints, feedback, requests, emergencies and to respond accordingly (e.g. first aid etc.)

Job Requirements:

• Candidate must possess at least SPM/"O" Level, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, any field,
• Well-developed oral and written communication skills in Bahasa Malaysia and English, Able to converse in Mandarin would be an advantage but not compulsory.
• Previous work-related skills in customer service knowledge with working experience and exposure in Shopping Mall would be an advantage.
• Knowledge in basic administrative duties with Microsoft Office (Word & Excel).

Pay: RM2,000.00 - RM2,500.00 per month

Work Location: In person