Soon Chuan Hong Hardware Sdn. Bhd. (SCH) Hiring! Full Time Sales Operations Executive - Office (F) in Pulau Pinang - Ricebowl

We are looking for someone who can take ownership of the customer order process, from preparing quotations and securing purchase orders to coordinating stock availability, delivery arrangements and final invoicing.

You will work closely with customers, purchasing, warehouse and logistics to ensure orders are followed through properly, issues are addressed and customers receive accurate updates. This is a hands-on commercial role for someone who enjoys taking responsibility, solving problems and learning how a business operates.

We welcome candidates with the right attitude, initiative and learning ability. Relevant experience is an advantage, but we are also open to candidates who demonstrate strong potential and a willingness to grow with the company.

Job Description:

• Manage quotations independently, follow up with customers and actively work towards securing orders.
• Take ownership of customer orders from Sales Order through to Delivery Order and final delivery, including raising Purchase Orders for items required to fulfil orders that are not currently in stock.
• Monitor stock levels and manage purchasing requirements, including raising Purchase Orders for low-stock items and items required for confirmed customer orders.
• Direct and coordinate warehouse and logistics activities from the purchase of goods through to delivery, ensuring delivery arrangements are properly communicated and carried out according to the agreed schedule.
• Coordinate with suppliers, customers, warehouse and internal/external logistics to ensure smooth order fulfilment, and liaise directly with customers visiting our office regarding their enquiries and requirements.
• Prepare and provide product reports, technical documents and relevant certificates, and take an active role in the preparation and submission of tenders and tender-related documentation.
• Identify recurring operational issues, raise them to management and propose practical improvements where appropriate. Work closely with the General Manager and Director on day-to-day commercial and operational matters.
• Develop a strong understanding of our products and water reticulation systems, and progressively take greater responsibility for the products and processes under the role.

Reports to: General Manager and Director

Remuneration Package

• Basic Salary: RM 6,300 - 6,700 / month
• KPI Incentive: Up to RM 1,000/ month (Monthly KPI Commitment Allowance, achievable monthly)
• Total Salary: RM 7,300 – RM 7,700 / month

Working Hours

• Mon - Thurs 8:00am -1:00pm, 2:00pm-5:30pm
• Fri 8:00am -1:00pm, 2:30pm-6:00pm
• Sat 8:00am -1:00pm

Requirement

• Fluent in English, Mandarin and Bahasa Malaysia
• Beginner level in Microsoft Office (Outlook, Word, Excel)
• Graduates in relevant subject will be an added advantage
• Fluency in Hokkien & Cantonese will be an added benefit
• Familiar with Inventory Management Software will be an added advantage
• Interest in water reticulation will be an added advantage
• Fresh graduates are welcome to apply