Infosys BPM Malaysia Hiring! Full Time Sales Support Specialist in Federal Territory - Ricebowl

About the Role

Support Data / Voice Business Model

Mandarin Language is a must

Location: KL Sentral

Delivery core tasks for complex and nonstandard deals and contracts. Directly supervise the DCA agents. Administration and process management. Conduct performance reviews of DCA agents. Represent Deal and Contract Assist (DCA) on defined sales calls. Drive operations to meet service levels. Manage and resolve field escalations and internal elevations. Manage the team capacity. Manage and resolve pod-level field escalations and internal elevations. Develop deep knowledge and subject matter expertise in Area-specific contract requirements. Participate in UAT.

Operations Hours: 8AM-8PM Monday to Friday

07:00 shift 1

09:00 shift 2

Responsibilities

• Delivery core tasks for complex and nonstandard deals and contracts.
• Directly supervise the DCA agents.
• Administration and process management.
• Conduct performance reviews of DCA agents.
• Represent Deal and Contract Assist (DCA) on defined sales calls.
• Drive operations to meet service levels.
• Manage and resolve field escalations and internal elevations.
• Manage the team capacity.
• Manage and resolve pod-level field escalations and internal elevations.
• Develop deep knowledge and subject matter expertise in Area-specific contract requirements.
• Participate in UAT.

Qualifications

• Third level degree in Business or IT related areas, or Equivalent experience working in a relevant operations or sales environment (such as sales operations or contract management).

Required Skills

• Fluency in English.
• Mandarin Near native written, verbal, and reading comprehension language skills were required to support primary and secondary languages.
• Experience of working in an international business environment.
• Excellent planning, organizing, and coordinating skills.
• Excellent seller-facing communication and engagement skills.
• Attention to detail and ability to adhere to policies and processes.
• Ability to identify and resolve issues arising during delivery of the service.
• Ability to deliver insights through analytics.