- Singapore
Wotton Kearney Hiring! Full Time Desktop Support Analyst in - Ricebowl
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Job Description
Responsibilities
Join the best. Be yourself.
“Being the best isn’t just about being the best professionals. It’s about being the best place to work, grow, be yourself.”
The opportunity:
We are looking for a Desktop Support Analyst to join our growing business in Singapore. This is a newly created role that will provide high-quality level 2 technical support across the firm, helping our people stay connected, productive and supported.
Working closely with our broader IT team, including colleagues based in Australia, you will take ownership of escalated technical issues and support a range of business applications, hardware and audiovisual systems. You will also have the opportunity to contribute to technology initiatives and identify practical ways to improve our systems, processes and overall user experience.
Duties and responsibilities:
In this role, you will:
We are looking for someone who:
Why Wotton Kearney?
At WK, you'll join a high-performing and supportive team where your contribution is genuinely valued. We invest in our people, encourage new ideas and provide opportunities to grow your career while maintaining balance and flexibility.
Please navigate via the “apply now” link.
We are committed to fostering an inclusive and diverse workplace at Wotton Kearney. As part of our dedication to accessibility, we strive to support candidates with disabilities throughout the interview process.
If you require any accommodations or assistance during the application and interview stages please contact Katarina Mali, Talent Acquisition Business Partner on *************
We’re doing this recruitment in-house!
We are not accepting submissions from recruitment agencies for this role. We’d love to hear from you directly! Any CV’s sent to Wotton Kearney by a recruitment agency will be treated as unsolicited and fees will not be payable.
“Being the best isn’t just about being the best professionals. It’s about being the best place to work, grow, be yourself.”
The opportunity:
We are looking for a Desktop Support Analyst to join our growing business in Singapore. This is a newly created role that will provide high-quality level 2 technical support across the firm, helping our people stay connected, productive and supported.
Working closely with our broader IT team, including colleagues based in Australia, you will take ownership of escalated technical issues and support a range of business applications, hardware and audiovisual systems. You will also have the opportunity to contribute to technology initiatives and identify practical ways to improve our systems, processes and overall user experience.
Duties and responsibilities:
In this role, you will:
- Act as an escalation point for level 1 support, taking ownership of technical issues through to resolution.
- Monitor, prioritise and resolve support requests through the helpdesk system in line with agreed service levels.
- Troubleshoot and support Microsoft 365 applications, including Teams and SharePoint, as well as legal technology platforms.
- Install, configure and test laptops, desktops, mobile devices and software.
- Manage user accounts, permissions and group policies across Active Directory, Exchange and Microsoft 365.
- Support mobile device management through Microsoft Intune.
- Set up and troubleshoot audiovisual and video conferencing systems, including Microsoft Teams Rooms.
- Work with internal teams and external vendors to support technology upgrades, maintain documentation and improve IT service delivery
We are looking for someone who:
- Has experience in desktop support, service desk or a similar IT support role.
- Brings strong troubleshooting skills and can explain technical solutions clearly and confidently.
- Has working knowledge of Windows, Microsoft 365, Exchange, Active Directory, Intune and Remote Desktop Services.
- Has experience supporting video conferencing technology, ideally Microsoft Teams Rooms.
- Takes a proactive, customer-focused approach and enjoys helping others.
- Works well as part of a collaborative and geographically dispersed team.
- Is interested in continuous improvement and contributing ideas that strengthen service delivery.
Why Wotton Kearney?
At WK, you'll join a high-performing and supportive team where your contribution is genuinely valued. We invest in our people, encourage new ideas and provide opportunities to grow your career while maintaining balance and flexibility.
- FLEX for all. We care about client outcomes, quality, and business and cultural contributions.
- Our mentoring program offers continuous support and guidance throughout your career. You'll have access to training, conferences, and workshops, keeping you updated on the latest developments in the legal and insurance industries.
- Our culture sets us apart. Collegiate, open, innovative, passionate about everything we do.
- We give back to the community. Join us in CSR activities to support our charity partners, from building houses in Cambodia, participating in fun runs or baking cup cakes, there's a way for everyone to contribute.
- Leaders of the pack. Work with a firm that understands its purpose, has a singular focus on the insurance industry and is excited by the potential for growth in our market!
- Supporting you with generous parental leave entitlements, purchased annual leave, home office allowances, education assistance, Employee Assistance Program and many more.
Please navigate via the “apply now” link.
We are committed to fostering an inclusive and diverse workplace at Wotton Kearney. As part of our dedication to accessibility, we strive to support candidates with disabilities throughout the interview process.
If you require any accommodations or assistance during the application and interview stages please contact Katarina Mali, Talent Acquisition Business Partner on *************
We’re doing this recruitment in-house!
We are not accepting submissions from recruitment agencies for this role. We’d love to hear from you directly! Any CV’s sent to Wotton Kearney by a recruitment agency will be treated as unsolicited and fees will not be payable.
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