Whealer Solutions Hiring! Full Time Customer Success Specialist in Selangor, Earn up to MYR 5,500 - Ricebowl

Job Overview

Whealer is looking for a Client Success Specialist to manage and grow a portfolio of corporate clients, including organisations in banking, insurance, financial services, and telecommunications.

You will serve as a trusted Learning & Development (L&D) partner, understanding clients’ people and business goals, ensuring training programmes deliver meaningful results, and identifying opportunities to strengthen and expand each client relationship.

Requirements

• Diploma or Degree in Business, Marketing, Human Resources, Communications, or a related field.

• Experience in account management, client success, corporate sales, or another client-facing role.

• Experience in training, HR, Learning & Development (L&D), or professional services is an advantage.

• Strong communication and relationship management skills.

• Confident in communicating with HR, L&D, and business stakeholders at different levels.

• Good command of English and Bahasa Malaysia.

• Strong organisational and follow-up skills with the ability to manage multiple corporate accounts.

• Proactive, responsible, and commercially minded.

• Comfortable identifying account growth and new business opportunities.

• Familiarity with HRD Corp claimable training is an advantage.

• Possess own transport and be willing to travel to client sites within the Klang Valley.

Working days & hours

• Monday to Thursday: 8:30 AM – 5:30 PM.

• Friday: Finish at 4:30 PM.

• Manage a portfolio of key corporate accounts as the main point of contact.

• Build and maintain strong relationships with HR, L&D, and business leaders.

• Understand each client’s business objectives, people challenges, and training requirements.

• Develop account plans and conduct regular client reviews to identify upcoming training needs and opportunities.

• Coordinate closely with internal training and delivery teams to ensure programmes meet client expectations.

• Monitor client satisfaction and follow up on feedback, concerns, and programme outcomes.

• Identify opportunities to grow existing accounts through additional programmes and services.

• Maintain accurate client information, activities, and follow-ups in relevant internal systems.

• Support client retention by building long-term, trusted relationships.

• Provide regular updates on account activities, opportunities, and growth.

• Commission on account growth.
• Opportunity to manage and develop relationships with leading corporate clients in Malaysia.
• Exposure to corporate Learning & Development and professional training programmes.
• Work closely with an experienced L&D founder and trainer.
• Opportunities to develop key account management, client success and commercial skills
• Full employee benefits as provided by the company.