ZEST CLINIC PTE. LTD. Hiring! Full Time Client Engagement Officer in Central Region (Singapore), Earn up to SGD 3,000 - Ricebowl

Job Purpose

The Client Engagement Executive/Officer is responsible for managing incoming and outgoing client communications, converting enquiries and leads into appointments, and supporting walk-in clients. The role is focused on driving appointment bookings and sales while ensuring a high standard of client and patient experience.

Key Responsibilities

• Respond promptly and professionally to all enquiries via WhatsApp and phone calls.

• Handle outbound and cold calls to prospective and existing clients to generate appointments.

• Follow up on leads and enquiries to convert them into confirmed appointments.

• Arrange, confirm and follow up on client/patient appointments.

• Re-engage past clients and follow up on cancelled, missed or pending appointments.

• Attend to walk-in clients, understand their needs and facilitate consultation or treatment bookings.

• Provide accurate information on clinic and MediSpa services, treatments and ongoing promotions.

• Support conversion of enquiries and appointments into treatment sales.

• Maintain accurate records of leads, follow-ups, appointments and outcomes.

• Work closely with the clinic and MediSpa teams to ensure a smooth client journey.

• Maintain a consistently high standard of client/patient service and experience.

• Achieve assigned appointment, conversion and sales KPIs.

Requirements

• Experience in customer service, telesales, telemarketing or appointment setting preferred.

• Experience in aesthetics, beauty, wellness or healthcare is a must.

• Strong communication and interpersonal skills.

• Confident in handling both inbound enquiries and outbound calls.

• Sales-oriented with good follow-up and closing skills.

• Organised, responsive and able to manage multiple leads and enquiries.

• Comfortable communicating via WhatsApp, phone and face-to-face.

• Able to work onsite 6 days per week.