JLL Hiring! Full Time Senior receptionist in 新竹市, 台灣 - Ricebowl

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Overview:
The Senior Receptionist acts as the team lead of reception team, the point of contact for visitors, clients, and employees, ensuring an exceptional and seamless front-of-desk experience. This role combines advanced customer service, supporting office operations and mentoring junior reception staff. The Senior Receptionist upholds the highest standards of professionalism and confidentiality, always representing the institution’s values.

Requirements:

• Bachelor’s degree in business, Finance, Hospitality Management, or a related field
• Minimum 5~8 years’ experience in a receptionist, front desk, or hospitality role, preferably within a financial or corporate environment
• Professional appearance and exemplary personal presentation
• Fluency in English; proficiency in additional languages is an asset
• Outstanding verbal and written communication skills
• Superior attention to detail and organizational abilities
• Discretion and proven ability to maintain client confidentiality
• Advanced proficiency in MS Office and software systems

Work Standards:

• Greet high-net-worth clients and VIPs with a personalized, professional welcome, setting the standard for all reception staff
• Oversee visitor logs, booking systems, and security protocols, ensuring strict compliance and accuracy
• Handle sensitive client information with the utmost confidentiality and discretion
• Handle complex or escalated client inquiries and resolve issues efficiently
• Process client appointments and ensure minimal wait times, optimizing front desk workflows
• Maintain a pristine reception area that reflects the institution’s prestige and values
• Assist clients or direct them to the appropriate personnel
• Demonstrate strong crisis management and problem-solving abilities, especially in challenging situations
• Maintain composure and professionalism under pressure in a fast-paced environment
• Ensure adherence to all regulatory compliance standards and policies
• Participate in continuous improvement initiatives for front-of-desk operations

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.