RECRUIT EXPRESS PTE LTD Hiring! Full Time Customer Service Officer – Automotive Aftersales #HMS in Islandwide (Singapore), Earn up to SGD 2,000 - Ricebowl

Customer Service Officer – Automotive Aftersales
Location: Alexandra Road
Salary: Up to $2,800 + OT Pay
Monday to Friday: 7.45am – 5.15pm
OT may extend to 6.00pm
Alternate Saturday: 8.00am – 11.00am
OT may extend to 12.00pm

Looking for a customer-facing role with an established automotive organisation?

Join the Aftersales team and be the first point of contact for customers, supporting service appointments and ensuring a smooth customer experience from arrival to vehicle handover.

What You’ll Be Doing

• Welcome customers and assist with their service enquiries

• Handle inbound and outbound customer calls

• Record customer interactions and update information accurately in the CRM system

• Update customer, vehicle registration and ownership details

• Verify warranty and service support information

• Arrange service appointments across multiple service centres

• Assist customers with mobility and car care services

• Screen technical enquiries and direct customers to the appropriate Service Advisor

• Coordinate vehicle and workshop scheduling to support efficient operations

• Provide customers with general service information and follow-up expectations

• Support product campaigns and service promotions

• Arrange airport vehicle pickup/delivery when required

• Monitor customer waiting times and ensure a positive service experience

• Prepare daily, weekly and monthly reports

• Assist with vehicle handover and provide customers with basic explanations of completed work

What We’re Looking For

• Minimum GCE ‘O’ Level or equivalent

• Customer service or call centre experience will be advantageous

• Comfortable handling customers both face-to-face and over the phone

Interested candidates, do submit your resume to : ************* OR telegram @jocelynchan

Jocelyn Chan | Consultant | Recruit Express Pte Ltd (Healthcare & Lifescience)
Company EA Licence number : 99C4599
Personnel EA License: R1331820