Trendcell (Jaya Grocer) Hiring! Freelance Freelance Mystery Shopper in Pahang - Ricebowl

Location: Kuantan, Pahang

You should have:

• Malaysian citizenship

• Must be based in Kuantan and willing to travel within the Kuantan area for assigned store visits.

• Must possess own transportation and a valid driving license.

• Able to work independently and complete assigned visits within the given timeline.

• Detail-oriented with good observation skills.

• Able to identify issues related to product availability, expiry dates, store cleanliness, and product display.

• Able to prepare and submit simple and accurate reports after each store visit.

• Experience in retail, supermarket operations, auditing, or mystery shopping will be an added advantage.

Job Summary:

This is a freelance assignment-based role and does not constitute permanent employment. Payment will be made based on completed store visits/assignments. To assess the quality of service, product availability, store cleanliness, employee behavior, and overall customer experience. Feedback will help improve store operations and customer satisfaction by providing unbiased, detailed and accurate reports based on the visit.  

Key Responsibilities:

1. Responsible for conducting quick and easy stock checks (expiry product & display) for Fruits, Vegetables, Dry Goods, Chilled & Frozen & Food items.

2. Visit assigned grocery stores to observe and evaluate store conditions and product availability.  

3. Evaluate the cleanliness of aisles, shelves, and overall store ambiance.

4. Complete detailed reports based on your observations, rating various aspects such as store cleanliness, and inventory levels.  

• Training Provided
• Flexible Working Hours