Manage and oversee the daily operations of the store, including sales, customer service, and staff coordination
Set sales targets and implement strategies to meet these goals
Recruit, train, supervise, and appraise staff to ensure the store is adequately staffed at all times
Develop and manage store budgets and maintain financial records
Ensure high levels of customer satisfaction through excellent service
Deal with customer queries, complaints and feedback
Maintain outstanding store condition and visual merchandising standards
Manage inventory, plan promotional events or sales, and order stock
Analyze sales figures, customer behavior and market trends to anticipate product needs
Ensure that health and safety regulations are adhered to and any accidents are reported correctly
Develop business strategies to raise our customers’ pool, expand store traffic and optimize profitability
Meet sales goals by training, motivating, mentoring and providing feedback to store staff
Ensure high levels of customers satisfaction through excellent service
Complete store administration and ensure compliance with policies and procedures
Maintain outstanding store condition and visual merchandising standards
Report on buying trends, customer needs, profits etc.
Propose innovative ideas to increase market share
Conduct personnel performance appraisals to assess training needs and build career paths
Deal with all issues that arise from staff or customers (complaints, grievances etc.)
Be a shining example of well behavior and high performance
Value added logistics provider's